Travel & Expense (T&E) Supervisor, Shared Service

Travel & Expense Supervisor

The T&E Supervisor is responsible for overseeing the day-to-day operations of the Travel & Expense program within the Shared Services Center. This role provides leadership to the T&E function, ensuring effective administration of the Concur platform, strong compliance with Corporate Card policies, and high-quality service delivery to internal stakeholders. The Supervisor partners with T&E leadership to drive process standardization, enhance controls, and lead continuous improvement initiatives. This role serves as a subject matter expert, manages escalations, and ensures successful implementation of program enhancements while delivering efficient and customer-focused experience.

Key Responsibilities:

• Supervise an expanding team and guide team members through the establishment of well-defined performance criteria, promoting accountability in alignment with organizational objectives
• Oversee day-to-day T&E operations to ensure prompt and accurate expense processing as well as effective issue resolution
• Monitor compliance with established T&E controls in addition to key operational management controls
• Recommend actionable training strategies to Management, based on problem frequency, audit results, and customer inquiries; also provide constructive feedback on policy and procedure enhancements to improve efficiency and overall compliance with expense management platforms
• Analyze trends, root causes, and audit findings to recommend actionable improvements
• Support and lead system or process implementations impacting the T&E program
• Prepare necessary reports and analyses for management, conduct confidential investigations, and uphold adherence to company Travel and Expense policies
• Assist external audit processes and maintain proficiency in SAP functions such as chart of accounts, profit center, and cost center structures
• Stay informed of industry best practices and current developments in corporate card administration, shared services, and related technological advancements

Qualifications:

• Bachelor's degree in Accounting, Finance, or related field preferred
• 5+ years of experience in Travel & Expense, Corporate Card, or AP Shared Services environment
• 2+ years of experience in leadership or supervisory role
• Project management experience preferred
• Strong knowledge of SAP Concur administration and configuration
• Demonstrated experience with process improvement and control frameworks
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and stakeholder management capabilities
• Proven ability to balance multiple priorities in a fast-paced environment
• Experience in building products or construction industry preferred

Work Environment:

• Hybrid - 3 days in office. 100% in office during project transition. Up to 5% travel may be required
• Normal office working conditions with a quiet noise level

What CRH Offers You:

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH:

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability