Phlebotomist II

Pay Range: $21.70hr - $23.25hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients who present for routine health care or insights into life-defining health decisions. The candidate draws quality blood samples from patients and prepares specimens for laboratory testing following established practices and procedures. The candidate maintains direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The successful candidate will demonstrate leadership behaviors, focusing on process excellence, sensitivity to confidentiality, and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform both forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic information and initials, including securing patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:


Training locations may vary based on trainer availability.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility and availability based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Commitment to all policies and procedures, including standard dress code, employee health and safety, and operational guiding principles.
• Ability to make decisions based on established procedures and exercise sound judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and to cover at patient service center or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrated superior customer focus, ability to communicate openly and transparently with peers, supervisors, and patients, ability to accelerate and embrace change, and knowledge of the organization's business.

Required Education:

• High school diploma or equivalent is required.
• Medical training such as medical assistant or paramedic training is preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years of experience in a patient service center environment is preferred.
• Customer service experience in a retail or service environment is highly preferred.
• Keyboard and data entry experience.