EHR Helpdesk Analyst

Providing advanced technical support for the Epic Electronic Health Record (EHR) system, the full-time EHR Helpdesk Analyst will serve as the primary contact for users, resolving application issues and managing incidents remotely for a duration of 12 months. Key Responsibilities Provide technical support for Epic applications, workflows, and access management issues Troubleshoot complex Epic application and workflow issues while serving as the first point of contact for support requests Monitor ServiceNow queues to resolve incidents within defined SLAs and assist with user provisioning and security assignments Required Qualifications Minimum 2 years of experience providing Epic technical support in a healthcare or clinical environment Minimum 2 years of experience with ServiceNow or other enterprise ticketing systems Minimum 2 years of experience supporting EHR platforms such as Epic, Cerner, or Allscripts