On-Site IT Support Analyst - Forest City, Iowa
$26 - $29 per hourLCI-Lawinger Consulting
Jobdescription ProvideITsupporttoon-siteemployeesandresources.Gatherclientandprobleminformation,troubleshootandresolvewhenpossible,orescalatequicklyandaccuratelywhenappropriate. Responsibilities: Provideoperationalsupporttoon-siteequipmentrelatedtoclientDesktops,Handheld,Laptops,ProcessPC's,NetPC's,Servers,associatedOS(NT,Windows)andsoftware,printers,tetherednetworkSwitches,Routers,Firewalls,PhonesystemsanduntetheredWirelessaccesspoints. Gather/Captureclientandprobleminformation Makeuseoftechnicalskills,knowledgedatabaseandotherITresourcestoresolveproblemsandescalateproblemsappropriately Assistsenduserswithhardwareandsoftwareissuesbyfieldingtelephonecalls,emailcommunication,helpdesktickets,diagnosingproblemsandperformingtroubleshootingactivities.Documents,tracksandmonitorstheproblemtofacilitateatimelyresolution.Reliesonestablishedguidelinesandinstructionstoperformdailyjobfunctions.ApplicantmusthaveexperiencesupportingOutlook,Windows,Word,Excelandotherdesktopapplications.Worksunderimmediatesupervision. Qualifications: 2+yearsofrelatedITexperience 3yearsofWorkexperience PreviousCustomerServiceworkaplus. StrongIT/Technicalaptitude ITdegreeorcertificateaplus CompTIACertificationaplus RateRange:$26-$29/HRwithfullbenefits #J-18808-Ljbffr LCI-Lawinger Consulting
Vacancy posted 2 days ago
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