Automotive Service Advisor/Writer

Job Description

Job Description

Service Advisor – McGrath Dodge

Location: Cedar Rapids, IA
Schedule: Full-Time

About the Opportunity

McGrath Dodge is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we've built our reputation on trust, professionalism, and delivering exceptional customer experiences.

This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

Requirements

• Previous Service Advisor or customer-facing experience preferred
• Strong communication and time management skills
• Friendly, organized, and professional demeanor
• Ability to multitask and manage multiple customers and repair orders
• Customer-first mindset with strong problem-solving abilities
• Professional appearance and positive attitude
• Valid driver's license with a clean driving record
• Willingness to complete a pre-employment background check

What You'll Do

• Greet and assist customers in the service lane with professionalism and care
• Guide customers through the service process with clear communication and support
• Write and manage repair orders while coordinating workflow with technicians
• Present and sell recommended services and maintenance options
• Maintain consistent communication with customers throughout their visit
• Help ensure a smooth, organized, and productive service department

Physical & Work Environment

• Work performed at a desk and in the service lane
• Moderate noise level consistent with a dealership environment
• Frequent movement throughout the dealership
• Occasionally lift or move objects up to 20 pounds
• Regular use of hands and fingers for typing and handling documents
• Clear communication required with customers and team members

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture

Take the Next Step

If you're ready to build a rewarding career and make a direct impact on the customer experience, apply today to join the McGrath Dodge team in Cedar Rapids .

Get a glimpse of our culture thorough our videos!