Desktop Support Technician

Position Summary

The Desktop Support Technician I provides frontline technical support for end users in a Windows-based enterprise environment. This role is responsible for installing, configuring, troubleshooting, and maintaining desktop and laptop computers, peripheral devices, and standard business applications. The technician serves as a key point of contact for IT-related issues, delivering excellent customer service while resolving hardware, software, and connectivity problems in a timely manner.

Key Responsibilities

• Provide Tier 1 desktop support for Windows-based workstations, laptops, and peripheral devices.
• Respond to and resolve service requests and incidents through the organization's ticketing system.
• Install, configure, and support Windows operating systems, Microsoft 365 applications, and standard business software.
• Troubleshoot hardware issues involving desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
• Assist with workstation setup, deployment, imaging, and equipment replacement activities.
• Perform user account administration tasks, including password resets, account unlocks, and basic Active Directory support.
• Support remote and onsite users with technical issues related to hardware, software, network connectivity, and email.
• Configure and deploy new employee workstations and technology equipment.
• Escalate complex technical issues to Tier 2 or specialized support teams as needed.
• Maintain accurate documentation of incidents, resolutions, and asset information.
• Assist with inventory management and tracking of IT equipment.
• Support office moves, equipment installations, and workstation relocations.
• Follow established service desk procedures, security policies, and service level agreements (SLAs).
• Provide excellent customer service and communicate technical information in a clear, user-friendly manner.

Required Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in Desktop Support, Help Desk, IT Support, or a related technical role.
• Basic knowledge of Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
• Familiarity with Active Directory, user account management, and password administration.
• Experience troubleshooting desktop hardware and peripheral devices.
• Understanding of basic networking concepts, including TCP/IP, VPN, and Wi-Fi connectivity.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or equivalent technical certification.
• Experience with endpoint management tools such as Microsoft Intune, SCCM, or Autopilot.
• Experience in a corporate or enterprise Windows environment.
• Familiarity with ticketing platforms such as ServiceNow, Jira, or Zendesk.

Core Competencies

• Windows Desktop Support
• Hardware & Software Troubleshooting
• Microsoft 365 Support
• Active Directory Administration
• Customer Service Excellence
• Ticket Management
• Workstation Deployment
• Time Management
• Communication Skills
• Team Collaboration

Physical Requirements

• Ability to lift and move computer equipment weighing up to 25 pounds.
• Ability to travel between office locations as needed.
• Ability to work at a desk and perform occasional onsite support activities throughout the workday.

Job Type & Location

This is a Contract to Hire position based out of Greensboro, NC.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greensboro,NC.

This position is anticipated to close on Aug 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.