OPERATIONS ASSOCIATE

Operations AssociateThe Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services. The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action. The Operations Associate who will report to the Supervisor of PEU Technology & Operations and support the day-to-day operational, administrative, and logistical functions across PEU programs and initiatives. The selected candidate will play a key role in supporting operational coordination, inventory management, onboarding support, facilities coordination, event logistics, operational tracking, and internal communications. The Operations Associate will work collaboratively across PEU teams and with agency partners to help coordinate operational support, maintain organizational processes, and assist with special projects and citywide initiatives. This role requires strong organizational skills, professionalism, adaptability, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Hours/Shift: Monday – Friday 9am – 5pm COMMUNITY ASSOCIATE - 56057Minimum QualificationsQualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.Preferred Skills- Experience supporting operational or administrative coordination functions preferred. - Strong organizational skills with the ability to prioritize multiple assignments and meet deadlines. - Experience using Microsoft Office Suite, particularly Excel, Outlook, Word, Teams, and Slack. - Familiarity with systems such as Fresh service, Monday.com, and similar tracking systems preferred. - Strong written and verbal communication skills. - Ability to work collaboratively across teams and maintain professional working relationships. - Detail-oriented with strong follow-up and problem-solving abilities. - Experience supporting events, trainings, onboarding activities, inventory coordination, or operational support functions preferred. - Ability to handle sensitive or confidential information with professionalism. - Valid driver's license preferred and willingness to become a certified City driver.Public Service Loan ForgivenessAs a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.