Unit Operations Coordinator - NICU

About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Department Overview Our neonatal program is the largest in the Midwest. We provide the full scope of care for infants needing intensive care. At the neonatal intensive care unit (NICU) at Children's Minnesota Minneapolis Campus, our inter-disciplinary team of over 500 professionals is dedicated to the care of babies with life-changing diagnoses. We specialize in caring for infants needing level III and level IV intensive care, including babies born prematurely or with birth defects, congenital heart disease, genetic disorders or medical disorders; babies who need extracorporeal membrane oxygenation (ECMO); babies needing body cooling, and any baby needing surgery. We care for babies requiring complex care, such as hemodynamic monitoring, critical medication management, maintenance of systemic perfusion and management of organ failure. We are part of the Mother Baby Center in Minneapolis at Abbott Northwestern Hospital, which includes a large high-risk delivery service, a fetal surgery program and a perinatal clinic. The Children's Minneapolis NICU is a 44-bed level III and level IV unit, and is supported by a step-down level II infant care center and special care nursery. Our team balances a highly technical skill set with a family-centered approach. We rely on teamwork, with open and respectful communication, and promote an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families. Position Summary The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. This role may be required to float to other hospital departments as needed based on need. Education/Work Experience: * High school diploma preferred * 1-year of experience in a patient care setting preferred Skills and Abilities: * Outstanding professional and positive customer service skills essential * Positive attitude * Exceptional problem solving skills * Strong computer skills such as Microsoft word, excel or hospital technology systems * Ability to coach others with hospital technology systems * Competent with basic medical terminology * Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking) * Self-directed, organized, and problem solver. * Ability to multitask, direct and support information processes on patient care units, work independently and within a team Physical Demands Please click here to view the Physical Demands The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee's scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.