Support Technician, District Enrollment Services

Administrative Support Assistant

Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes.

Essential Functions

• Researches and compiles data, and prepares reports and correspondence.
• Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems.
• Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.
• Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.
• Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems.
• Maintains administrative records and files.
• Attends meetings to provide or clarify information, facilitate processes, or resolve problems.
• Performs other duties as assigned.

Probation: Six (6) months

Qualifications

Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area.

Promotional requirements: NA

Licensing: Depending upon assignment, a valid Florida Driver's License may be required prior to appointment and must be maintained during employment in this class.

Knowledge, Skills, and Abilities

• Knowledge of administrative practices, methods, and procedures relating to administrative support areas
• Knowledge of research and statistical methods and techniques
• Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills
• Strong oral, written, and interpersonal communication skills
• Strong data research, compilation, analysis, and presentation skills
• Strong calculator, personal computer, fax, and office equipment operation skills
• Ability to resolve work related problems or complaints
• Ability to use judgment in search for solutions or improvement to work processes
• Ability to coordinate work activities
• Ability to research and compile data, prepare written reports and correspondence
• Ability to interpret laws, rules, and regulations
• Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment
• Ability to read, understand, and apply job-related rules, policies and procedures
• Ability to prepare reports