VIP Manager

Are you passionate about building high-value relationships and delivering premium, personalized experiences in a fast-paced iGaming environment? We’re seeking a VIP Manager to join our growing team in Fort Lee, NJ. This role is centered on managing and nurturing a portfolio of high-value players, executing tailored engagement strategies, and driving long-term loyalty and revenue growth. You’ll act as a trusted point of contact for VIP clients, combining relationship management with data-driven decision-making to elevate the player experience. As a VIP Manager, you’ll be responsible for delivering a best-in-class, “white-glove” experience to our most valuable players. You’ll collaborate cross-functionally with CRM, Marketing, and Payments teams to ensure seamless service, while leveraging player insights to maximize engagement, retention, and lifetime value (LTV). What You’ll Do Build and maintain strong, long-term relationships with high-value players to maximize retention and LTV. Serve as the primary point of contact for VIP accounts, managing day-to-day communication and resolving issues swiftly and professionally. Execute targeted retention and reactivation campaigns to reduce churn and increase engagement. Analyze player activity, tracking key metrics such as handle, GGR, and frequency to optimize reinvestment strategies. Collaborate with CRM, Marketing, and Payments teams to deliver tailored bonuses, gifts, and exclusive experiences. Ensure all VIP interactions comply with Responsible Gaming standards and NJDGE regulations. Act as an escalation point for VIP concerns, applying strong de‑escalation and problem‑solving skills. Stay informed on competitor VIP programs and industry trends to continuously enhance offerings. What We’re Looking For 2+ years of experience in VIP Management or Senior Account Management within iGaming or sports betting. Strong understanding of the New Jersey iGaming market and regulatory landscape (NJDGE). Proven ability to analyze player data and drive retention and revenue strategies. Excellent interpersonal and communication skills, with experience managing high-profile clients. Experience with CRM platforms (e.g., Salesforce, Optimove) and strong Excel proficiency. Ability to work onsite in Fort Lee, NJ, with flexibility for evenings, weekends, and peak sporting events. Background in luxury hospitality, customer relationship management, or similar client-facing roles is a plus. Join a dynamic and fast-growing iGaming team where your impact on VIP engagement and player experience will be highly visible. You’ll work in a collaborative, international environment with real opportunities for growth and career advancement. Perks : Generous PTO, team celebrations, subsidized in-office meals Culture : High-performance, collaborative, and growth-oriented environment If you’re driven to deliver exceptional VIP experiences and thrive in a high-energy, results-focused setting, we’d love to hear from you. #J-18808-Ljbffr