Communications Operator

Job Description and Duties

DSH-Napa Protective Services have multiple openings for a permanent full-time Communications Operator position. Interested candidates must have the ability to work under stress and maintain composure; follow instructions precisely; listen and translate what is heard into the appropriate action; adapt quickly to a variety of situations; act in an emergency situation; write rapidly and legibly; perform several functions simultaneously; read and comprehend at the level required for the job; establish priorities and take appropriate action; extract critical information from incoming calls; recall a variety of situations and retain information. Experience in dispatching work involving the operation of radio communications equipment/systems is highly desirable.

To ensure that your application will be considered for this recruitment the following items are required:

• You must complete the STD. 678 Employment Application
• Duties performed and Supervisor’s name and contact information must be completed on the STD 678. - Incomplete applications will not be accepted.
• If you meet the minimum qualification for the position, you are also required to pass the examination to obtain eligibility for appointment. Here is the link for the exam . Please read the exam bulletin in its entirety. 

Two cut-off dates are set for application submission:

8/17/2026
8/31/2026

Per CCR 249.3, this job control may be used to fill subsequent vacancies

Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For more information visit

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You will find additional information about the job in the .

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• The position(s) require(s) Medical Clearance prior to being hired.

Existing law requires that a thorough background investigation shall be conducted to verify the absence of past behavior indicative of unsuitability to perform public safety dispatcher duties. The background investigation shall include a check of Department of Motor Vehicles' records, and a search of local, State, and national criminal history files to disclose any criminal record. Persons unsuccessful in the investigation cannot be appointed to the Communications Operator series.

Existing law requires that a medical examination shall be conducted to verify the absence of any medical condition which would preclude the safe and efficient performance of dispatcher duties. Persons unsuccessful in the medical exam cannot be appointed to the Communications Operator series.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall evaluate oral communication skills to ensure skill levels commensurate with the satisfactory performance of dispatch duties.

Penal Code Section 13510(c) requires that State agencies participating in the P.O.S.T. program shall require that the P.O.S.T. Public Safety Dispatcher's Basic Course be the minimum basic training for all public safety dispatchers in the program. The course shall be completed within 12 months of hire or assignment to dispatcher duties. Failure to successfully complete the course shall be cause for termination based on failure to meet the required conditions of employment.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Other benefits include:

Free Parking

On-site childcare

Electric Vehicle charging stations

Beautiful walking trails and access to parks

On-site exercise facility

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.