Operations Manager

1 week ago Be among the first 25 applicants Base pay range $60.00/yr - $80.00/yr The Role Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch. Responsibilities Manage staff and maintain the highest customer satisfaction and employee engagement levels. Set individual goals and KPIs for all staff positions with financial responsiblities. Monitor staff performance to ensure that daily revenue and sold-hour goals are met. Show employees how their individual contributions matter to the company\'s success. Communicate clearly, show recognition and build rapport with employees. Monitor employee engagement levels and know how to promote a healthy work environment. Train and advise staff members on how to win new referrals and gain repeat business. Establish customer satisfaction metrics, evaluate performance and coach staff to success. Build a plan for escalating customer complaints that results in quick, favorable resolutions. Create annual budget, control expenses and meet or exceed plan. Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes. Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1\'s. Conduct operations and P&L meetings with key managers to increase productivity levels. Formalize a coaching and training platform that\'s consistent, effective and measurable. Shape company culture by living out agreed-upon values, specifically ethics and integrity. Requirements Competencies for Success Develop a proven track record in operations Ability to inspire and lead others to attain company goals. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Quick, sound decision-making abilities. Good presentation and public speaking skills are a plus. Ability to build trust and demonstrate empathy. Excel in a fast-paced, goal-driven environment. Benefits Why Choose Best Virginia Heating and Cooling Competitive pay - Starting $60,000 per year. Medical Insurance - We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available after thirty (30) days. Short Term Disability, Life Insurance, & AD&D included at no cost. Work Life Balance - Thirteen (13) days Paid Time Off. 401k Plan - 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment. Latest Technology - Laptop and access to integrated software. Paid Training - Nexstar, Praxis, and Lennox U. Equal Opportunity Employer Seniority level Mid-Senior level Employment type Full-time Job function Management Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Hunter Recruitment Advisors (HRA) by 2x Get notified about new Operations Manager jobs in Hurricane, WV . Charleston, WV $180,000 - $200,000 2 weeks ago Charleston WV Part-Time Oste Surgeon- DDS/DMD #J-18808-Ljbffr Hunter Recruitment Advisors (HRA)