Operations Director

Director, Enterprise OperationsThe Director, Enterprise Operations serves as the primary operational lead and cross-entity coordinator for Jefferson's direct-to-employer (DTE) health and wellness business unit. Reporting directly to the EVP & Chief Health Equity & Community Impact Officer, this role functions as the day-to-day engine of this health and wellness initiative — translating enterprise strategy into coordinated execution across Jefferson's three entities and managing the relationship architecture between entity presidents and their respective product leads.This is a high-visibility, relationship-intensive role that demands both strategic acumen and operational discipline. The Director must navigate the tri-entity governance structure with fluency, align product delivery across Jefferson Health, Thomas Jefferson University, and Jefferson Health Plans, and serve as a trusted extension of the EVP's office in all wellness matters.Job DutiesEnterprise Coordination & Cross-Entity IntegrationServe as the primary liaison between the EVP & CHEACIO and the three entity presidents (Jefferson Health President, TJU President, and JHP President) on all BE Well™ matters.Coordinate and align the work of entity-level product leads — ensuring consistent messaging, shared timelines, and integrated delivery across JH, TJU, and JHP.Lead cross-entity working sessions, standing check-ins, and issue escalation processes, maintaining governance rigor across all workstreams.Manage the seven-workstream planning document, tracking milestones, dependencies, and deliverables with precision.Employer Pipeline & Business Development SupportSupport the EVP in active employer outreach efforts — including preparation of materials, CRM tracking, and coordination for prospects.Draft and refine pitch decks, one-pagers, and meeting briefs tailored to specific employer audiences and Jefferson entity contexts.Track employer pipeline activity, maintain accurate records of outreach status, and prepare EVP briefings prior to key employer engagements.Strategic Operations & Deliverable ManagementOversee the operational infrastructure of the program, including the business plan, RACI matrix, org structure documents, and workstream planning materials.Ensure timely production of board-ready deliverables, presentations, and executive briefings as directed by the EVP.Identify process bottlenecks, surface risks, and recommend course corrections to the EVP to keep the initiative on timeline.Stakeholder Communication & Relationship ManagementBuild and maintain productive working relationships with entity presidents, product leads, and key employer contacts on behalf of the EVP.Represent wellness in internal cross-functional meetings as delegated by the EVP, bringing both strategic context and operational detail.Manage inbound inquiries and outbound communications related to the program with professionalism and discretion.Data, Reporting & Performance TrackingDevelop and maintain an operational dashboard tracking pipeline health, product workstream status, and employer engagement metrics.Prepare regular progress reports and executive summaries for the EVP, entity presidents, and other senior stakeholders as required.Support data-informed decision making by synthesizing information across workstreams into actionable intelligence.Minimum QualificationsBachelor's Degree in Business Administration, Public Health, Health Administration, or a related field5 years to 8 years of progressive experience in healthcare operations, strategy, business development, or a related field.Demonstrated ability to manage complex, multi-stakeholder initiatives across a matrixed organizational environment.Exceptional written and verbal communication skills, with experience producing executive-level documents and presentations.High proficiency in Microsoft Office Suite (PowerPoint, Word, Excel); familiarity with project management tools.Proven track record of building effective working relationships with senior leaders and external partners.Strategic Alignment — Translates enterprise vision into operational plans with clarity and coherence.Executive Presence — Engages confidently with C-suite and entity president-level stakeholders.Cross-Entity Collaboration — Navigates multi-entity governance with diplomacy and results orientation.Operational Excellence — Manages multiple simultaneous workstreams without losing precision or quality.Relationship Architecture — Builds trust-based relationships that drive long-term partnership and pipeline growth.Analytical Judgment — Synthesizes complex information into clear recommendations and executive summaries.Discretion & Integrity — Handles sensitive business development and enterprise strategy with confidentiality.Preferred QualificationsMaster's Degree in Business Administration, Public Health, Health Administration, or a related field strongly preferred.Experience within an academic medical center, integrated health system, or tri-entity enterprise model.Familiarity with direct-to-employer health benefit models, self-insured employer strategies, or population health management.Experience with health equity frameworks, community benefit strategies, or Medicaid/value-based care programs.Existing relationships within Greater Philadelphia employer, payer, or civic communities.Additional QualificationsPhysical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.Work ShiftWorkday Day (United States of America)Worker Sub TypeRegularEmployee EntityThomas Jefferson UniversityPrimary Location Address1101 Market, Philadelphia, Pennsylvania, United States of America