Personal Lines Account Manager

Personal Lines Account Manager Department: Insurance & Financial Services Employment Type: Full Time Location: Michigan Compensation: $65,000 - $70,000 / year Description Personal Lines Account Manager Mason, MI Onsite, in-office five days per week No hybrid or remote option Full-time, W2 employee Base salary dependent on qualifications and experience Expected range: 55,000 to 65,000 Compensation may exceed 65,000 for highly experienced candidates Monday through Thursday: 8:15 AM to 5:00 PM Friday: 8:15 AM to 4:00 PM No travel required This is an opportunity to join an established, independent insurance agency serving the Mason and broader Michigan market for nearly 80 years. The agency operates with a nine-person team and provides both personal and commercial lines coverage. This position is open due to sustained service demand and backlog. The agency is experiencing increased service volume, endorsement processing delays, quoting strain, and phone coverage challenges. A strong hire directly impacts retention, responsiveness, and operational stability. This is not a sales-only role. This is a true servicing and account management position. The Personal Lines Account Manager is responsible for day-to-day servicing of personal lines clients. This includes quoting, re-quoting, endorsements, payment processing, inbound call handling, and general account maintenance. The role requires hands-on daily use of Applied Epic. System proficiency is not optional. This position exists to: Reduce service backlog Improve endorsement turnaround Support quoting responsiveness Strengthen client retention Relieve operational strain on ownership Key Responsibilities Process policy endorsements accurately and efficiently Handle policy changes and updates Provide coverage explanations to clients Support renewals and policy adjustments Quote new personal lines policies Re-quote existing accountsw Work with multiple carriers Ensure competitive placement Accept and process client payments Maintain accurate documentation Answer inbound client calls Support general front-office coverage Assist with walk-in inquiries Daily operation of Applied Epic Maintain accurate account documentation Navigate rating and carrier interfaces Skills, Knowledge and Expertise Active Michigan Property and Casualty License Applied Epic experience Personal lines servicing experience Comfortable working onsite five days per week in Mason, Michigan Two or more years of personal lines servicing experience Commercial lines exposure Cross-selling experience Multi-carrier quoting familiarity Benefits Eligibility begins after 90 days: Health insurance, 100 percent employer-paid for employee Dental insurance Life insurance Short-term disability SIMPLE IRA with 3 percent match Must hold active Michigan licensure Must be eligible for employment in the United States Stable work history Service-oriented, not purely sales-driven Comfortable in small team environments Self-directed and accountable Comfortable with direct access to ownership Values long-term employment Candidates seeking hybrid or remote-only work will not be considered. #J-18808-Ljbffr The Misch Group