Account Manager

Operate as the lead point of contact for any and all matters specific to your accounts Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors Acquire a thorough understanding of key customer needs and requirements Expand relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the timely and successful delivery of our solutions according to customer needs and objectives Serve as a liaison between customers and technical internal teams Resolve any issues faced by customers to maintain trust Assist with challenging client requests or issue escalations as needed Maintain client records Play an integral part in generating new sales that will turn into long-lasting relationships Build and maintain strong client relationships Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Collaborate with sales team to identify and grow opportunities Requirements Bachelor's Degree preferred 2-4 years of Technical Account Management Experience Mortgage Servicing industry, Payments industry and/or Financial Services experience preferred Demonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independently Familiarity with CRM systems and practices (e.g. Salesforce) Must be highly proficient in Microsoft Excel, Word, and PowerPoint Core Competencies Demonstrates expertise in Technical Account Management with a focus on building and maintaining strong client relationships, resolving complex issues, and executing strategic initiatives. Proficient in utilizing CRM systems and Microsoft Office tools to enhance customer engagement and drive sales growth. #J-18808-Ljbffr