Senior Network Analyst

This is a W-2 position, and U.S. citizenship is required for this role. The Network Analyst II is in charge of keeping the local network infrastructure operational and stable. This role ensures reliable connectivity by overseeing hardware lifecycle, addressing technical issues through ServiceNow tickets, and ensuring the physical security of data center and closet environments. The candidate will serve as a primary point of contact for end-user network requests and critical break-fix recovery. Primary Roles and Responsibilities Infrastructure Operations & Maintenance. Provide primary O&M support for local network hardware, including SDWAN routers, LAN switches, and Wireless Access Points (WAPs). Monitor and maintain Uninterruptible Power Supply (UPS) systems to ensure power redundancy and network uptime. Perform routine firmware updates and hardware replacements making sure Physical Infrastructure Management Manage and maintain cable infrastructure, ensuring all patching is labelled, routed, and documented. Oversee the organization and safety of data closets, ensuring they meet corporate standards for cleanliness and airflow. o Perform physical audits of hardware installations to ensure compliance with safety and operational guidelines. Incident & Request Management: o Drive daily activities based on end-user needs and the ServiceNow queue. Execute "Break-fix" resolutions for network outages or degraded performance to minimize business impact. Fulfil standard operational work requests, such as VLAN assignments, port activation, and hardware deployments. Demonstrated experience configuring and troubleshooting Cisco SDWAN, switching, and wireless technologies. #J-18808-Ljbffr