Cog Railway Retail Supervisor

Cog Railway Retail Supervisor

Job Pay Rate: $18.00 per hour.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Cog team, you will work in the iconic gift shop where you will be able to provide top notch hospitality and welcome guests into a gift shop representing the sheer beauty, excitement, and scenic grandeur of Pikes Peak & the Cog Railway.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Shift responsibilities of closing or opening at each day.
• Responsible for smooth operation of sales floor.
• Maintain adequate merchandise levels within company guidelines.
• Evaluate space allocations for retail items.
• Assign duties to workers and schedule break periods
• Train workers in store policies, department procedures, and job duties.
• Keep inventory of supplies and equipment.
• Record delivery of merchandise, compares records with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspect merchandise to ensure it is correctly priced and displayed.
• Recommend additions to or deletions of merchandise to be sold in department. Listen to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Assist sales workers in completing difficult sales.
• Sell merchandise
• Audit cash receipts as per company policy.
• Plan store layout with retail manager and general manager
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or General Education Degree (GED). Previous supervisory experience preferred
• Ideal candidate will have previous experience with providing exceptional customer service
• Experience handling cash a plus
• The employee is occasionally required to lift/pull/push up to 25 pounds and will be working in conditions that are both inside and outside at times.
• Work schedule is non-standard. Weekends and holidays required, some night and early morning work may be required. Work load is seasonable with peak work coming in the summer between Memorial Day and Labor Day.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills

*Reasonable accommodations will be made for individuals with disabilities*

Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.