Call Center Representative

Cellular SalesCall Center RepresentativeCustomer Service | Business DevelopmentCellular Sales is growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.Job DescriptionSummary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.Essential FunctionsFollow up on distributed leadsGenerate store traffic and contribute to the markets successHandle customer inquiries both by phone and textSupport sales force by generating sales leadsFollow communication scripts when handing different topicsResearch required information using available resourcesProvide customers with product and service informationCandidates should be able to take feedback and criticism to improve productivity and characterCompetenciesAttention to Detail: Taking responsibility for a thorough and detailed method of working.Oral Communication: Shaping and expressing ideas and information in an effective manner.Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Supervisory Responsibility This position has no supervisory responsibilities.Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsMust be able to sit for long periods of timeThis is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Position Type/Expected Hours of Work This is a full-time position.Travel No travel is expected for this position.Required Education and ExperienceHigh School diploma or GEDPreferred Education and ExperiencePrevious office experienceProficient in Microsoft OfficeKnowledge of customer service principles and practicesExperience in a call center or customer service environmentData entry and typing skills (including 10 key)EssentialsPositive attitudeHigh school diploma or equivalent; college degree preferredMinimum two years of related work experienceEffective communication skillsInterest and understanding of technology products and servicesBusiness ownership mentalityCompensationThe highest in the wireless industry Cellular Sales