Premium Suite Runner | Part-Time | CFG Bank Arena

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.


Position Summary

The Premium Suites Runner is charged with the accurate and timely delivery of all orders and providing support to both the catering and suites teams of frontline service associates. The associate must be available to work the majority to all of the events taking place at CFG Bank Arena, including but not limited to concerts, family shows, and private "non-event day" catering events. The Premium Suites Runner is responsible for serving guests in the suites. The Premium Suites Runner must be personable and able to work in an ever-changing fast-paced environment. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.

This role will pay an hourly rate of $15.00 and is tip eligible.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 18, 2026.

About the Venue

CFG Bank Arena is home to some of the most iconic concerts and shows to ever perform live. Recently, it underwent a massive $200+ million renovation that completely transformed Baltimore's iconic arena into a modernized entertainment and hospitality destination. CFG Bank Arena was just recently named the 4th Highest Grossing Venue Worldwide in venues at 10,001-15,000 capacity by Billboard.

Responsibilities

• Works collaboratively to ensure the overall successful operation of the department
• Takes direction from the managers or supervisors for prep-day and event-day responsibilities.
• Participates in the pre-shift huddles
• Supports a hospitable environment by greeting guests throughout the arena
• Verifies and transports hot boxes, speed racks and carts from/to the kitchen and pantry
• Distributes food/beverage and other service products from the pantry or kitchen to correct locations
• Provides quick and attentive follow-up for any delivery issues
• Assists with keeping the pantry inventory in order and keeping the pantry clean throughout the day
• Retrieves service ware to and from catering, club and suites locations to the kitchen as directed
• Completes opening and closing side work as assigned
• Assists with the breakdown of assigned locations at the end of the event
• Thoroughly cleans and assists with the breakdown of the pantries and storage spaces at the end of the day
• Checks out with the pantry supervisor and/or lead runner at the end of the day and performs other duties as assigned
• Serves as a resource for guest requests, questions, or concerns and Assists with all preparation as needed
• Other duties as assigned.

Qualifications

• Prior food and beverage experience is preferred, but not required
• Ability to work as part of a team with all associates, management, and stadium departments
• Excellent guest service skills, ability to adhere to Service Standards
• Ability to complete all required training sessions
• Ability to work accurately, courteously, and with a sense of urgency in a high-pressure environment
• Ability to follow job procedures and supervisor instructions
• Ability to lift, pull, push, and carry heavy objects.
• Ability to frequently walk long distances while pulling/pushing a cart, hot box, or speed rack
• May be exposed to variable temperatures, including extreme hot and cold, depending on the season
• May be exposed to large crowds and confined areas
• Frequently working in a window-less environment

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.