Financial Services Representative

World Finance Loan OfficerCompensation $16–$17 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings increase with strong individual and branch performance. Why Join World: Strong growth opportunities – Many of our leaders, including executives, started in this role Promote-from-within culture – A large percentage of team members advance into leadership roles Performance-based earnings – Bonus opportunities tied to branch results Comprehensive benefits for all stages of life – Including major medical, dental, vision, life insurance, long-term disability, and free mental health support Retirement and time off – 401(k) with company match, paid holidays, and vacation time Community focus – Paid volunteer time and a strong commitment to giving back Work-life balance – Predictable schedules with a focus on time outside of work About World Finance: World Finance has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. Since 1962, we have helped millions of customers meet their financial needs through personal loans, tax services, and credit-building solutions. With over 1,000 branches across 16 states, we are committed to serving the communities where we live and work.Essential Duties and Responsibilities:Drive and close loan sales by taking applications, explaining terms, and asking for the businessConduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environmentManage delinquent accounts by securing payments and setting payment arrangementsContact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and servicesPrepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulationsAssist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolutionProcess payments, account updates, tax-related documentation, and document all activity in company systemsMaintain accurate and compliant records, including timely credit denial letters and required tax documentationHandle and balance cash, and complete required bank runs to deliver depositsFollow company policies, procedures, and regulatory requirementsComplete required training and meet performance expectations for sales, collections, tax preparation, and account managementBasic Requirements:High school diploma or equivalentValid driver's license, reliable transportation, and current insuranceMust be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportationAbility to obtain required insurance licensingExperience & Skills:Experience in sales, customer service, collections, or account management with measurable resultsProven ability to handle high-volume calls and difficult customer conversationsTrack record of meeting or exceeding goals in a fast-paced environmentStrong communication, problem-solving, and organizational skillsBasic computer skills with accurate and consistent data entryPreferred Backgrounds:Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles is preferred.Physical and Environmental Requirements:Office based role with standard lighting and noise levelsRegular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needsCombination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activitiesOccasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)Ability to perform computer work, handle documents, and communicate information effectivelyFast paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitaskingFrequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronicallyMay assist with general office upkeep to maintain a professional environmentOccasional local travel to offsite locations and banks as required for business purposes