Assistant General Manager

Job Description

Job Description

We are looking for an Assistant General Manager to help lead daily transportation operations. In this role, you will partner with the General Manager to keep service running smoothly, support team performance, and uphold safety and regulatory standards. This position is ideal for someone who can balance operational oversight, staff coordination, and customer service in a fast-moving environment.

Responsibilities:

• Partner with the General Manager to oversee daily transportation activities, including route execution, dispatch flow, fleet usage, and overall service reliability.

• Guide and support drivers, dispatch personnel, and office staff to maintain strong performance and efficient day-to-day operations.

• Track operational results such as timeliness, equipment productivity, safety outcomes, and customer experience, and use findings to improve performance.

• Help refine workflows and operating practices to increase efficiency, control costs, and strengthen service quality.

• Maintain adherence to transportation regulations, company procedures, and workplace safety expectations across the operation.

• Assist with recruiting, onboarding, scheduling, coaching, and evaluating team members to build a dependable workforce.

• Review service disruptions, incidents, and customer concerns, then coordinate corrective actions to prevent repeat issues.

• Work closely with maintenance teams to keep vehicles ready for service through preventive upkeep and reduced downtime.

• Contribute to budgeting, forecasting, expense monitoring, and reporting to support sound operational decisions.

• Serve as acting operational lead when needed to ensure continuity and effective communication with customers, vendors, and internal partners.

• At least 3 years of leadership experience in transportation, logistics, distribution, fleet operations, or a similar operational setting.
• Strong understanding of dispatch coordination, fleet activity, transportation workflows, and applicable safety and compliance standards.
• Demonstrated ability to lead teams in a high-volume, time-sensitive environment while maintaining service expectations.
• Working knowledge of transportation management or fleet systems, along with proficiency in Microsoft Office applications.
• Solid judgment and analytical ability to interpret operational data and support informed business decisions.
• Effective communication, organization, and problem-solving skills with the ability to manage multiple priorities.
• Flexibility to respond to operational needs outside standard business hours when required.
• Bachelor’s degree in business, logistics, transportation, or a related field is preferred.