Activities Coordinator

Arcade Attendant

Administer and oversee the Arcade department while ensuring guests are offered a warm and courteous attitude while enjoying a clean, safe, and fun environment.

Essential Duties and Responsibilities

• Assisting customers on various arcade machines.
• Plan and prepare work assignments of employees to specific duties including scheduling, disciplinary actions, payroll preparation, and other administrative duties surrounding the department.
• Ensure adequate availability of products for each shift.
• Ensure all employees are properly trained and counsel when needed.
• Ensure all reports are completed and submitted in a timely manner.
• Monitor arcade staffing to ensure all departments are adequately staffed and provide support to team members during peak periods or when scheduling conflicts arise
• Ensure that the Arcade and Redemption areas are always clean and organized.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Resolve complex customer complaints.
• Perform all shift duties as required by the General Manager.
• Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
• Invoicing, cash handling and daily management reporting
• Adherence to proper uniform guidelines.
• Ensure that all opening, shift and closing duties are performed.
• Able to regularly bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• The employee is required to stand and walk for extended periods of time without breaks during busy times.
• Required to work holidays, weekend, day and night shifts as needed.

Qualifications and Skills

• High School Diploma or equivalent.
• Must be able to speak, read and write English fluently.
• Previous arcade and/or hospitality experience preferred.
• Applicants should be in excellent physical condition, capable of bending, kneeling, climbing, and lifting of 50lbs.
• Experience working with children and families.
• Must have excellent interpersonal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast paced environment.
• Must be able to work independently and in a fast paced environment.
• Must be able to interact with a wide range of people.
• Extremely customer-service orientated and have multi-tasking
• Be able to execute basic office tasks. Computer proficiency in Microsoft Word, Excel and Outlook.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.