Customer Retention Specialist

Job Description

Job Description

The Nicholas Sakha Allstate Agencies are seeking a Customer Retention Specialist to join one of the top-performing teams in the country! In this role, you will focus on delivering exceptional service to our existing book of business helping customers with their property and casualty insurance needs while identifying cross-selling opportunities that reduce exposure and provide more comprehensive protection.

As a Customer Retention Specialist, you will play a vital role in the long-term growth and success of our agency. We are equally committed to your success investing in your personal growth, income potential, and career development within an exceptional work environment.

We are looking for self-motivated, results-oriented individuals who take pride in their work and want to build a rewarding career. Our team is fast-paced, upbeat, and driven by performance. Prior insurance experience is not required we provide industry-leading training and resources to get you up to speed quickly. Above all, your priority will be to put each customer's best interest first, ensuring they are properly and thoroughly protected.

If you're looking to grow with a high-performing team that genuinely cares about people, we'd love to hear from you!

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Work from Home

Conduct policy reviews to ensure customers have the right coverage and a reason to stay.

Build lasting relationships through exceptional service that makes retention a natural outcome.

Proactively reach out to current, lapsed, and previously quoted customers to re-engage and rebuild trust.

Identify cross-selling opportunities within the book of business to deepen customer value.

Resolve underwriting and inspection issues quickly, turning challenges into loyalty-building moments.

Manage your pipeline through company systems with consistent, timely follow-up.

Stay sharp on new products and industry updates to serve as a trusted, knowledgeable advisor.

Our Agency core values are having a positive mindset , being coachable , self-driven , customer-focused , and a team player . We lead with these core values every day which allows our team members to provide excellence for our clients and each other. MUST SPEAK SPANISH .

If hired and you are not licensed, we will walk you through the process of obtaining your property and casualty license.

Thank you for your interest in working for our agency, we look forward to speaking to you.

** If the character traits referenced above do not reflect you, please do not apply. **