Service Advisor/Writer Heavy Duty

Job Description

Job Description

Heavy Duty Service Advisor / Service Writer

BFS Fleet Service

Buffalo, NY

$30 - $40 per hour, based on experience, plus monthly performance incentives

Monday - Friday | No nights | No weekends

Build Your Career With a Company That Invests in Its People

An experienced service advisor knows that writing the estimate is only the beginning. Keeping repairs moving, keeping customers informed, and following through on commitments are what build lasting customer relationships.

At BFS Fleet Service, we’re looking for a Heavy Duty Service Advisor who takes ownership of that entire process.

We are a family-owned commercial fleet repair business serving Western New York for more than 30 years. Our expanded 30,000-square-foot facility with 26 service lifts reflects our continued investment in our people, equipment, technology, and future.

If you understand the importance of getting commercial vehicles back to work—and take pride in staying on top of the details-we’d like to meet you.

What You’ll Do:

• Manage commercial fleet repair orders from the initial customer conversation through completion and invoicing.
• Prepare accurate estimates, clearly explain repair recommendations, and obtain documented customer or fleet-management approvals.
• Coordinate with technicians and shop leadership on repair priorities, job status, and completion expectations.
• Proactively update customers on progress, estimate changes, and delays-before they have to call for an update.
• Track outstanding estimates, approvals, and open repair orders, taking action to prevent avoidable delays.
• Recommend preventive maintenance and needed repairs that support vehicle reliability and reduce customer downtime.
• Maintain complete, accurate repair order documentation, including customer concerns, approved work, and technician findings.
• Review completed repair orders for accuracy and communicate clearly with customers at delivery.

What You Bring:

• At least three years of service advisor or service writer experience.
• Heavy-duty truck, diesel, fleet maintenance, or commercial vehicle experience preferred.
• Strong mechanical understanding and the ability to explain repairs clearly.
• A reliable system for managing multiple repair orders, priorities, and follow-up commitments.
• Professional communication skills with customers, technicians, and coworkers.
• Confidence using shop management software and learning new systems.
• Sound judgment about when to resolve an issue independently and when to involve shop leadership.
• A valid driver’s license.

What BFS Offers:

• $30 - $40 per hour, based on experience.
• Monthly performance incentives tied to individual and company goals, including productivity, profitability, and customer service.
• Monday – Friday schedule with no nights or weekends.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid holidays and paid time off.
• Ongoing professional training and opportunities for advancement.
• A modern, well-equipped facility.
• An established, family-owned company with long-term commercial fleet customers.

What Success Looks Like

Your customers know where their repairs stand. Your estimates and approvals are documented. Your repair orders are accurate and moving forward. When an issue comes up, you address it, communicate it, and follow through.

We value people who take initiative, work well with others, and do what they say they will do. In return, we provide training, clear expectations, and the opportunity to build a long-term career with BFS.

Apply today to join BFS Fleet Service as a Heavy Duty Service Advisor.