Patient Access Registrar - Scheduler

Ophthalmology Clinic Administrative Assistant

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our offices are located in Wheaton, Naperville, Hinsdale, Saint Charles, Bartlett, and Plainfield and an ophthalmology-specific ambulatory surgery center at the main office in Wheaton. We currently have almost 40 ophthalmologists and 6 optometrists in every ophthalmic subspecialty are highly respected in the region and have superb relationships with referring colleagues and health systems. Patients travel to Wheaton Eye Clinic from throughout Northern Illinois, as well as from across the United States. Our referring physicians locally, across the United States, and from many international countries, send their patients to Wheaton Eye Clinic because of its unwavering reputation for exceptional patient care. More than 170,000 patient visits occur each year. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value. This dedication to excellence is founded on how we strive to surpass each patient's expectations in the delivery of competent, timely, and compassionate eye care.

Weekly schedule: Monday - Friday 8am-5pm with rotating Wednesdays and Thursdays from 9:30am - 6:30pm (every 3 weeks only). This role has the option of being remote after 6 month waiting period.

Responsibilities

• Update all patient registration information on patient accounts
• Verify Insurance plan information
• Appointment Scheduling for all WEC providers with state and HMO Insurance plans
• Complete scheduling requests in the HMO workque by end of day
• Understand the description of a referral and authorization
• Follow office state scheduling protocols
• Complete rescheduling of patients as received
• Process appointment cancellations
• Retrieve and complete Epic messages
• Ensure no-show appointments are processed by end of each day
• Follow all HIPAA and Wheaton Eye guidelines regarding patient privacy
• Perform other related duties as assigned

Requirements

• Excellent customer service skills and ability to resolve customer service issues and/or escalate to Manager as needed
• Minimum of 1 year of customer service experience
• Minimum of 6 months to 9 months of insurance registration and verification experience
• Knowledge of medical terminology
• Scheduling experience preferred
• Ability to read, write and speak in a clear and professional manner
• Excellent follow through skills and attention to detail
• Ability to handle multiple tasks, be resourceful and meet deadlines
• Ability to adapt to changing workflows, processes and work queues
• Ability to adapt and work in a fast-paced, changing environment
• Ability to work independently

Experience with Epic EMR system strongly preferred

Full Time Benefits:

• Medical
• Dental
• Group Life and LTD
• Paid Time Off
• Paid Holidays
• Clothing Allowance
• Vision Care Benefits
• Voluntary Benefit Offerings Life, STD, Critical Illness, Accident
• 401k
• EOE