Field Manager

Field ManagerShields Facilities Management, LLC (SFM) is hiring a Field Manager to perform site visits, inspect property conditions, and keep service execution moving across customer locations. This role is well suited for someone who works independently in the field, communicates directly with customers and internal partners, and adapts quickly as priorities shift from site to site.This is a remote position; however, candidates based in Massachusetts, Pennsylvania, New Jersey, and Florida are preferred.Shields Facilities Management is a national, world-class vendor management company boasting an extensive network of vendors, customized customer relationship management software, and an operations team who possess expertise and customer service skills that are second to none in the industry. We design and deliver targeted maintenance programs for national and regional retail, food service, financial, and healthcare facilities. SFM offers a comprehensive compensation package including competitive salaries, multiple healthcare plans including supplemental coverage and a 401(k) Plan with company match. We are actively seeking motivated individuals who can engage in our employee-focused culture and make SFM better through your valuable contributions.Core ResponsibilitiesManage field visit requests and schedule site visits and meetings with appropriate vendor partners and customer contactsCommunicate schedules, visit details, and updates to internal operations team membersConduct site inspections across service areas such as landscaping, snow management, and parking lot sweeping and maintenanceCheck in with customer contacts on site, review adherence to scope of work, and identify opportunities to improve site appearance or address safety concernsWalk properties, document issues, coordinate follow-up with service partners, and capture photos using required softwarePrepare inspection reports, weekly field visit summaries, quality scores, and expense reports using designated tools and systemsRequired Skills & AbilitiesAbility to work independently while managing multiple site visits and follow-up tasksClear, direct communication with customers, service partners, and internal team membersComfort working in a fast-moving environment with changing schedules and field-based prioritiesPractical judgment when identifying service issues, safety concerns, and improvement opportunitiesAbility to document findings accurately using required software and reporting toolsOther RequirementsFacilities maintenance experience requiredWorking knowledge of Microsoft Office; Excel skills are a plusAccess to a laptop or desktop computer and an updated smartphone; print/scanner optionalAbility to Travel via car and plane as needed.Consistent travel required