Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the retail showroom, including team member execution of service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Ensure the telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly in the returns area. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks for completion as assigned. Ensure team members adhere to the posted work schedule; changes or deviations are approved by management and team members clock in/out according to company policy. Perform all store opening/closing duties: day-end procedures, verifying/securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicles in the designated area. All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities Required Strong communication skills Ability to obtain RSS Certification Desired Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish highly desired) Total Compensation Package Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions starting day one Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation and position details. #J-18808-Ljbffr