Field Service Technician

Seeking a Field Service Technician for the Boston, Massachusetts area! You will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.


What you will do:

• Service printer/copier products with minimum assistance
• Troubleshoot basic printing issues, able to determine printer vs network issues.
• Able to install scanning and equipment in a peer-to-peer environment.
• Manage inventory to company specifcations.
• Maintain car, tool kit, and supplies.
• Develop and maintain professional relationships with customers and employees.
• Provide sales support including advising sales about problems or sales leads.
• Maintain professional appearances .
• Maximizing equipment up-time through timely repair
• Engaging the customer to assure satisfaction.
• Managing time to be most effective

• Prior experience in maintaining and repairing HP or Canon printers/copiers is required
• Mechanical and electrical aptitude and demonstrated skills.
• Knowledge of basic networking
• Computer and analytical skills
• A high school diploma is required, and an electronics or computer associate degree is preferred.
• Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.
• You must be at least 21 years of age, have a valid driver's license issued in your state of residence, and have a clean driving record.
• Ability to troubleshoot printers/copiers and work independently