Retail Manager

Fitchburg Farms LLC

Floor/Office Time: Expectations are to be on the floor 60% + of the time daily, and 40% or less time in the office. Office time should not be done on weekends or peak sales periods.

Primary Goal: Primary goal of this position is to drive sales, manage sales staff, and customer experience.

Primary Responsibilities:

Supervise, train and assist employees, retail associates and shift leads, in customer service, store maintenance and product promotions.
Social media marketing and management.
Regular posting on social media platforms and creating a consistent brand in marketing materials.
Facilitate staff development to improve customer service, productivity, and sales.
Assist with hiring as needed to ensure adequate personnel is on hand to provide outstanding customer experience.
Manage all controllable costs with a view to maintaining profitability.
Maintain accurate and visible signage for customers.
Be responsible, responsive to, and accountable to customer questions and reviews i.e. social media, google, square, email etc.
Problem solving and handling unusual circumstances.
Ensure facility cleanliness and presentations standards are maintained.
Prepare store and advertising displays, including product information and pricing signage.
Managing inventory entry into retail system and maintaining a clean and consistent retail inventory.
Maintain proper inventory levels, ensure stocking.
Assist with watering and merchandising when not helping customers.
Coordinate and facilitate duties and production as needed.
Must be able to move 35lbs.

Work with general manager on the following:

Developing and putting into place promotions centered on holiday sales and weekly sales cycles.
Seek ways to better promote the store, the product lines and service within the store.
Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
Ordering, receiving, price changes, and handling damaged products.
Scheduling of staff hours.

Required Experience and Skills:

Plant knowledge (house plants, annuals, perennials, tropicals, natives, trees, shrubs)
Experience with Social Media Platforms (Facebook, Insta, TikTok, etc.) and running campaigns or creating curated content.
Management experience of retail crews or staff.
Strong organization capacity and self-directed nature.
Familiarity with Square POS a bonus.

Apply

Vacancy posted 1 day ago

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