Program Manager - Residential

Imagine! provides a variety of residential services to the intellectual and developmentally disabled community which allows them to live full lives in a number of different settings.


This role is responsible for the development and success of Residential program. Ensures quality of services, regulatory compliance and financial viability of the program.


Essential Duties/Responsibilities

• Oversees the administration, planning, and success of community-based residential and wraparound services for adults with intellectual and developmental disabilities.
• Maintains compliance with all relevant federal and state regulations and organizational policies and procedures. Remain knowledgeable about regulatory and legislative changes that impact programming.
• Ensures quality of services through staff, consumer, guardian and stakeholder satisfaction, in accordance with departmental mission and goals.
• Directly supervises residential staff including hiring, training, mentoring, performance management, and disciplinary action.
• Supports the Assistant Director to develop, implement, and monitor departmental budget. Develops and implements action plans and processes to address budget variances, under the supervision of the Assistant Director.
• Addresses and resolves service delivery issues and implement quality improvement initiatives. As a member of the Residential Management team, regularly seeks to develop and implement programs and initiatives that improve service delivery and internal collaboration.
• Identifies and implements process improvements to streamline documentation and service delivery workflows.
• Responds to emergency situations on a 24-hour basis, working with case managers, site supervisors, etc.
• Represents the Residential program in the community, regularly attending service and provider fairs as well as stakeholder meetings for Residential changes and initiatives.
• This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.

• Responsible for the integrity and accuracy of data in the electronic health records and all other systems used in support of this program.

Job Qualifications

Knowledge, Skill, and Ability:

• General knowledge of the developmental disabilities system in Colorado.
• Knowledge of rules and regulations governing the operation of host homes, etc., including Health Department regulations.
• Demonstrated skill in working with adults with developmental disabilities.
• Effective written and verbal communication skills with individuals and groups at all professional levels.
• Effective and creative negotiator and problem solver.
• Ability to work independently and prioritize tasks/goals for self and others.
• Ability to work effectively with various technology including word processing software, internet-based databases, assistive technology, etc.
• Possession of a valid driver's license and ability to meet Imagine! driving requirements.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.

Training/Education:

• Bachelor's degree in human services preferred.

Experience:

• Two years of experience in a supervisory or managerial position required.
• Two years of experience managing a similar program highly preferred.
• Two years' related experience required.

Working Environment/Physical Activities

• Ability to lift 50 pounds.
• Effective with shifting roles, responsibilities, and expectations in a changing environment.
• This position includes being on-call for emergencies and support.
• Willingness and ability to respond to emergency situations as they arise.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.