Student Desk Assistant

Desk Assistant

Location: Americus, Georgia

Schedule: Part-Time

The Desk Assistant serves as the first point of contact for residents, guests, and visitors entering the residence hall. The desk assistant is a student position responsible for maintaining vigilant awareness of activity in the residence halls at night while providing an environment that is welcoming and shows concern for the residents' well-being. This position plays a critical role in upholding safety, providing excellent customer service, and supporting the operations of Residential Life through administrative tasks and issue reporting.

Customer Service Greet everyone who enters the building with a warm, professional demeanor. Provide accurate and helpful information to residents, visitors, and callers. Always maintain a positive attitude and respectful communication style. Uphold community standards and respond to inquiries or concerns with care and urgency. Administrative Duties Check in and log guests using the StarRez system. Verify resident and guest IDs upon entry into the building. Enforce quiet hours in the lobbies of residence halls. Maintain accurate and timely documentation of visitor check-ins and incidents. Assist with administrative duties as assigned by the Hall Director or professional staff. Safety & Security Monitor access to the residence hall, ensuring only authorized individuals enter. Report any suspicious activity, policy violations, or facility issues immediately to professional staff or University Police. Remain alert and vigilant during the shift to ensure a secure environment for all residents. Ensure the main entrance doors are closed and always locked and remain unpropped for building security. Professionalism Arrive to schedule shifts on time and ready to work. Wear appropriate professional attire and your assigned name tag during each shift. Adhere to all University and departmental policies and expectations. Maintain confidentiality of student information in accordance with FERPA guidelines.

Must be a currently enrolled student in good academic and conduct standing. Strong interpersonal and communication skills. Ability to use computer systems, including StarRez and other platforms, as trained. Reliable, punctual, and able to work independently. Prior customer service experience is preferred but not required.

Preferred Qualifications: Must have lived in the residence hall for one year. Must have and maintain a 2.3 cumulative grade point average. Must be in good judicial standing with the university.

Working Hours Desk Assistants are expected to work scheduled shifts, which may include evenings, weekends, and campus holidays. Flexibility during peak times (e.g., move-in, homecoming, finals week) is essential.