Corporate Trainer

Job Summary At Infinity, we believe performance is developed—not discovered. As a Corporate Trainer, you will play a critical role in building high‑performing employees who embody our Perform Culture and consistently deliver exceptional results. This role is responsible for creating engaging learning experiences that transform new hires into confident, capable contributors while continuously developing existing employees. You will partner closely with Operations, Quality, and Leadership to reinforce expectations, elevate performance, and create an environment where continuous improvement is the standard. If you are energized by coaching others, thrive in front of a classroom, and are passionate about helping people achieve their full potential, this is where you belong. What You’ll Do Deliver engaging onboarding and training programs that prepare employees for success Coach employees from knowledge acquisition to confidence and consistent performance Facilitate classroom, virtual, and hands‑on learning experiences Conduct skill‑building workshops, refresher training, and continuous development sessions Partner with leaders to identify performance gaps and implement targeted development plans Provide actionable coaching and feedback that drives accountability and results Design, maintain, and improve training materials, curriculum, and learning resources Monitor training effectiveness and adjust programs based on performance outcomes Support operational initiatives, compliance requirements, and quality expectations Serve as a role model for Infinity’s Perform Culture through Energy, Excellence, and Execution Requirements A passion for developing people and helping others achieve their potential Strong facilitation, presentation, and public speaking skills Ability to motivate, influence, and coach individuals at all experience levels Excellent communication, organization, and problem‑solving abilities Strong adaptability in a fast‑paced, evolving environment Ability to provide both encouragement and accountability effectively Comfortable collaborating across departments and building strong partnerships Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint Commitment to continuous improvement and performance excellence Education & Experience High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred Minimum 2 years of training, coaching, learning and development, or related experience required Previous experience in a call center, sales, customer service, or performance‑driven environment preferred Leadership or team development experience preferred Physical Requirements Ability to stand and present for extended periods during training sessions Ability to move throughout classrooms and production environments regularly Ability to remain seated and work at a computer for extended periods when developing training materials and reports Occasionally lift up to 10 pounds, if needed Why You’ll Love Working Here Growth‑Focused Culture: Clear paths for advancement with a strong promote‑from‑within philosophy Winning Team Environment: Collaborative, high‑energy culture with supportive leadership Comprehensive Benefits: Medical, dental, vision, and more for full‑time employees Set Up for Success: Ongoing professional development, coaching, and leadership support Meaningful Impact: Directly influence employee performance, engagement, and business results #J-18808-Ljbffr