Hotel Front Desk Associate

Job Description

Job Description

Are you someone who loves helping people and creating great first impressions? Do you thrive in a fast-moving, guest-focused setting? Big Horn Lodge in Moab, UT is seeking a dependable and personable Full-Time Guest Services Associate to join our hospitality team. All new hires starting in June will qualify for a $250 sign on bonus!

At Big Horn Lodge, we know that exceptional guest experiences begin with valued employees. We're proud to offer competitive compensation, great benefits, and a positive workplace where teamwork matters.

• Pay: $20+ per hour, based on experience
• All new hires starting in June will qualify for a $250 sign on bonus, paid out after the associate has been employed and in good standing with the company for 90 days (based on hours worked).
• Medical, dental, and vision insurance
• 401(k) retirement plan with 4% employer match
• Paid vacation and paid time off (PTO)
• Employee hotel discounts
• Friendly, supportive, and team-driven environment

In this role, you'll serve as the welcoming face of our lodge and play an essential part in each guest's stay. Responsibilities include:

• Welcoming guests and managing arrivals and departures
• Answering phone calls and assisting with reservations
• Responding to guest needs and inquiries with professionalism and care
• Coordinating with housekeeping and other departments to maintain smooth daily operations
• Handling cash and payments accurately
• Maintaining a clean, organized, and inviting front desk area
• Completing shift close-out tasks to support the next team member

Each day offers something new-this role is ideal for someone who enjoys variety and meaningful guest interaction.

• Morning or evening shifts available
• 4 days on / 4 days off rotation

• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Comfortable using basic computer systems
• Professional, friendly, and attentive demeanor
• Reliable, detail-oriented, and team-focused

Located in the heart of historic downtown Moab, Big Horn Lodge is a sister property to Redstone Inn . Together, we are leaders in the local hospitality industry. Our goal is to deliver memorable guest experiences while providing a supportive, growth-oriented workplace for our employees.

If you're excited about this opportunity, we'd love to connect with you. Our application process is quick and takes less than three minutes .

Apply today and join the Big Horn Lodge team!