Premium Seating Staff - Ace of Spades

Job Summary WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. WHAT THIS ROLE WILL DO Sell VIP Upgrades, Premium Seats, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows. VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment. Check In, Escort, and Assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience. Anticipate VIP Client needs to ensure guest satisfaction. Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage. Build strong relationships with Foundation Room members and VIP clients. Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered. Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed Maintain articulate vocabulary with the ability to adapt and socialize with current audience. Maintain exemplary and professional grooming standards. Required to occasionally work Special Events that are scheduled throughout the venue WHAT THIS PERSON WILL BRING Required: High School Diploma or equivalent Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations Problem solving skills Experience in selling to high-end, VIP clients Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills Ability to diffuse possibly volatile situations with tact and diplomacy Must have a flexible schedule Physical Demands/Working Environment Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 25 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. #J-18808-Ljbffr