Information Technology (IT) Manager

Job Description Job Description Information Technology Manager Position Summary The Information Technology Manager is responsible for the day-to-day management, support, and continuous improvement of the organization's information technology environment. This hands-on position provides technical leadership for desktop computing, networking, enterprise systems, hardware lifecycle management, and end-user support while coordinating services provided by third-party Managed Service Providers (MSPs), Network Operations Center (NOC), Security Operations Center (SOC), telecommunications providers, and technology vendors. Reporting to the Chief Information Officer (CIO), the Information Technology Manager serves as the primary onsite IT resource for the organization, resolving technical issues, supporting end users, maintaining technology assets, coordinating technology projects, and ensuring reliable, secure, and efficient IT operations. This position works closely with vendors and internal departments to deliver high-quality technology services while maintaining compliance with healthcare regulations and organizational policies. Essential Duties and Responsibilities IT Operations & Technical Support Serve as the primary onsite technical resource responsible for troubleshooting and resolving daily hardware, software, networking, and end-user technology issues. Install, configure, deploy, image, upgrade, maintain, and repair desktop computers, laptops, tablets, printers, scanners, mobile devices, peripherals, and related equipment. Manage the organization's hardware depot, including receiving, staging, imaging, configuring, deploying, tracking, repairing, and retiring IT equipment. Maintain accurate inventories of hardware assets, software licenses, warranties, maintenance agreements, and technology lifecycle documentation. Configure and support Microsoft Windows workstations, Microsoft 365 applications, Outlook, Teams, SharePoint, OneDrive, and other enterprise productivity solutions. Administer user accounts, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365 licensing, group memberships, password resets, and Multi-Factor Authentication (MFA). Provide Tier II and Tier III technical support for desktops, laptops, mobile devices, printers, conference room technology, audiovisual equipment, and related peripherals. Troubleshoot wired and wireless networking issues, including switches, wireless access points, VPN connectivity, Internet services, DNS, DHCP, and VoIP telephone systems. Coordinate workstation deployments, operating system upgrades, software installations, endpoint configuration, hardware replacements, and technology refresh initiatives. Support onboarding and offboarding activities, including workstation setup, user provisioning, equipment deployment, account coordination, and technology recovery. Assist with server maintenance, cloud migrations, infrastructure upgrades, telecommunications projects, and enterprise technology implementations in coordination with third-party vendors. Support backup verification, disaster recovery testing, and business continuity activities in collaboration with managed service providers. Maintain and update IT documentation, network diagrams, standard operating procedures, knowledge base articles, hardware inventories, and configuration records. Evaluate, test, and recommend new hardware, software, and technology solutions to improve operational efficiency and user experience. Participate in after-hours maintenance, scheduled upgrades, emergency response, and disaster recovery activities as required. Vendor Management & Infrastructure Coordination Serve as the primary liaison between the organization and third-party Managed Service Providers (MSPs), Security Operations Center (SOC), Network Operations Center (NOC), cloud providers, telecommunications providers, software vendors, and hardware vendors. Coordinate vendor activities to ensure timely completion of support requests, infrastructure maintenance, cybersecurity services, network monitoring, system upgrades, and technology projects. Monitor vendor performance by reviewing service levels, response times, project deliverables, system availability, and customer satisfaction while ensuring compliance with contractual service level agreements (SLAs). Coordinate infrastructure changes, server maintenance, firewall updates, cloud services, network improvements, telecommunications projects, and system upgrades performed by third-party vendors. Review vendor recommendations for infrastructure improvements, cybersecurity enhan #J-18808-Ljbffr