Manager - Preanalytic Laboratory Operations

Manager Of Lab (Preanalytic)

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Manager of Lab (Preanalytic) provides strategic and operational leadership for all preanalytic laboratory team members and functions, ensuring safe, efficient, and high-quality processes that directly impact patient care outcomes. This role is accountable for the overall management of daily operations, financial performance, regulatory compliance, and workforce development within a high-volume, service-driven environment. In addition to operational oversight, this leader plays a critical role in stabilizing and strengthening team culture and interdepartmental collaboration. The manager is expected to foster a transparent, accountable, and inclusive environment that builds engagement, promotes psychological safety, and drives staff retention through consistent leadership presence, clear expectations, and recognition of team contributions.

The Preanalytic Manager of Lab serves as a key partner across the organization, collaborating closely with nursing, clinical departments, and other hospital stakeholders to ensure seamless workflows, service excellence, and responsiveness to patient and provider needs. This position must balance hospital-wide collaboration, ensuring consistency, and maintaining operational integrity while supporting system alignment and shared goals.

Onsite daily

Manages the daily functions of the Preanalytic team in collaboration with all other areas of the laboratory to ensure efficiency. Performs all delegated functions as defined by the facility CLIA Director.

Prepares schedules, coordinates job assignments, and monitors personnel including the selection, orientation, training, assignments, evaluations, discipline, and discharge of employees.

Ensures staff has the training, experience, and skills needed for their duties by coordinating education, in-services, and orientations.

Maintains appropriate personnel and patient records in accordance with established policies and procedures.

Assist with budgeting. Provide information about supplies, personnel, and equipment. Seek cost containment avenues. Plan long-term purchases or capital equipment.

Establishes and implements quality assurance programs and maintains standards and records that document compliance with regulatory agencies.

Ensures the review of all quality control, proficiency testing, instrument maintenance, and quality assurance records, and any associated corrective action.

Provides input/support in the selection/purchase of capital equipment and the development of yearly budgets.

Investigates, resolves and documents resolution of complaints concerning services.

Building, coaching, and developing a high-performing team while addressing turnover and engagement challenges.

Driving cross-functional collaboration to optimize workflows, service delivery, and patient experience.

Establishing and reinforcing a culture of accountability, respect, and continuous improvement.

Implementing process improvements that enhance efficiency, reduce errors, and support scalability across the system.

Works with the BSW Phelbotomy program to ensure workforce pipeline.

Oversees performance management related to recruitment, hiring and termination of employees.

Knowledge of laboratory regulations, protocols and procedures.

Statistical and critical thinking abilities.

Ability to comprehend and communicate instructions.

Ability to perform phlebotomy and processing functions, laboratory protocols and procedures.

Knowledge of safety and infection control standards.

Ability to work in a team environment.

Provides training and opportunities for continuing education.

Ability to make operational choices about how work gets done, quality and productivity standards, and measurable goals for employees and project teams.

Ability to use broader targets to regulate how best to use resources to meet schedules and goals.

Ability to make or approve effective hiring and termination judgments.

Ability to evaluate and recommend changes to policies, and establish procedures that affect the managed organization.

Basic business knowledge includes annual planning, goal setting, budget adherence, employee compensation, compliance, and risk management.

General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

We believe that all people should feel welcomed, valued and supported.

Qualifications:

• Education - Bachelor's or 4 years of work experience above the minimum qualification
• Experience - 4 Years of Experience
• Certification/License/Registration:

ASCP-BloodBanking Technologist (ASCP-BB), ASCP-Chemistry Technologist (ASCP-C), ASCP-Cytogenetics Technologist (ASCP-CG), ASCP-Cytologist (ASCP-CT), ASCP-Hematology Technologist (ASCP-H), ASCP-Microbiology Technologist (ASCP-M), Molecular Biology Technologist (ASCP-MB), ASCP-Pathologist Asst (ASCP-PA), ASCP-Blood Banking Specialist (ASCP-SBB), ASCP-Chemistry Specialist (ASCP-SC), ASCP-Hematology Specialist (ASCP-SH), ASCP-Microbiology Specialist (ASCP-SM): Must have one of the following:

• ASCP-BB
• ASCP-C
• ASCP-CG
• ASCP-CT
• ASCP-H
• ASCP-M
• ASCP-MB
• ASCP-PA
• ASCP-SBB
• ASCP-SC
• ASCP-SH
• ASCP-SM
• CHS-ABHI
• CHT-ABHI
• CLS
• MLS
• MT
• SCT
• SCYM
• SMB.