Patient Service Coordinator

About Children’s Minnesota Children’s Minnesota is one of the largest pediatric health systems in the United States, providing care exclusively to children from before birth through young adulthood. Department Overview We are focused on a vision to become every family’s essential partner in raising healthier children, creating a work environment where professionals can bring this vision to life. In addition to hospitals in both Minneapolis and St. Paul, we have pediatric, specialty, and rehab clinics throughout the metro area. Position Summary The Patient Services Coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff, and providers, both in-person and by phone. The PSC promotes a positive patient and family experience by answering questions promptly and accurately, ensures efficient and orderly registration and check-in of patients, obtains accurate demographic, financial, and consent information, supports patient care in the clinic, provides overall administrative support, and serves as the clinic’s technology resource. Responsibilities Provide exemplary customer service to families, staff, and health care providers in-person and by phone. Promote a positive patient and family experience by answering questions promptly and accurately. Ensure efficient and orderly registration and check-in of patients. Obtain accurate patient demographic, financial, and required consent information. Support patient care in the clinic and provide overall administrative support. Serve as the clinic’s technology resource. License, Certification, and Registration No license or certification is required for this position. Education High school diploma or equivalent required. Post-secondary education preferred. Experience One year of customer service experience required. One year of medical office setting experience preferred. Knowledge of medical insurance preferred. Knowledge, Skills, and Abilities Exceptional customer service skills. Strong computer skills, including Microsoft Word, Excel, or hospital technology systems. Ability to communicate and interact in a respectful and professional manner. Ability to contribute to a positive clinic team work environment. Ability to perform front desk clinic functions. HIPAA knowledge and ability to handle confidential information. Demonstrated prompt and reliable attendance. Ability to apply logical thinking to problem solve. Ability to multi-task in a fast-paced work environment. Physical Demands Physical demands for this role include standing, walking, and using a computer for extended periods. (See full details in the posted Physical Demands section.) Salary & Benefits Annual salaries are based on full-time employment (40 standard hours per week) and may be adjusted for part-time positions. Eligible benefits may include medical, dental, vision, retirement, and other fringe benefits. Positions requiring night, weekend, or on-call work may be eligible for shift differentials or premium pay. EEO Statement Children’s Minnesota is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other protected characteristics under applicable federal, state, or local law. #J-18808-Ljbffr