AI Specialist

AI Specialist

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

We're looking for an AI Specialist to join our IT Department.

Working Schedule: Monday - Friday | 8AM - 5PM

$65,000 - $73,000 /year

Responsible for supporting the responsible adoption, administration, and practical use of artificial intelligence technologies throughout the organization. The AI Specialist works with employees and departments to identify appropriate AI use cases, configure approved AI tools, develop basic automations and integrations, provide user training and support, and maintain documentation. This position also assists with AI governance, security, privacy, testing, and change-management activities to ensure AI solutions are implemented safely and effectively.

Supports the implementation, configuration, administration, and maintenance of approved artificial intelligence platforms and services.

Assists with managing AI system user accounts, licenses, access permissions, configurations, and related administrative settings.

Collaborates with departments to understand business processes, identify operational challenges, and evaluate appropriate opportunities for the use of AI.

Documents business requirements, process workflows, expected outcomes, and risks associated with proposed AI use cases.

Develops and tests prompts, templates, workflows, assistants, agents, and other AI-enabled solutions under the direction of the IT Manager.

Assists with the development of workflow automations and integrations between approved AI platforms and company business applications.

Supports integrations with systems such as Microsoft 365, ERP applications, reporting tools, databases, and other approved business systems.

Creates prototypes and proof-of-concept solutions to demonstrate potential AI capabilities and business benefits.

Develops test plans, test cases, and evaluation procedures to assess the accuracy, reliability, security, usability, and effectiveness of AI-enabled solutions.

Reviews AI-generated outputs for accuracy, completeness, relevance, and appropriateness before solutions are released for broader use.

Promotes the use of human review and validation when AI-generated information may influence business, technical, financial, personnel, customer, or compliance-related decisions.

Provides technical support and troubleshooting assistance for approved AI applications, integrations, workflows, and user access issues.

Coordinates with software vendors and service providers to resolve technical issues and obtain product support.

Develops user guides, standard operating procedures, prompt libraries, frequently asked questions, training materials, and other supporting documentation.

Provides training, demonstrations, and individual assistance to employees using approved AI tools.

Supports employee adoption through communications, workshops, demonstrations, office hours, and other change-management activities.

Collects user feedback and recommends improvements to AI tools, workflows, training materials, and support processes.

Monitors AI system usage, adoption, performance, service availability, and other assigned metrics.

Maintains an inventory of approved AI systems, use cases, integrations, configurations, owners, and supporting documentation.

Assists with evaluating new AI products, features, vendors, and services through research, demonstrations, testing, and proof-of-concept activities.

Supports the development and maintenance of company policies, procedures, standards, and guidelines governing the use of artificial intelligence.

Helps ensure that AI tools and workflows comply with company requirements for information security, privacy, confidentiality, records management, intellectual property, and acceptable use.

Educates users regarding restrictions on entering confidential, proprietary, personal, regulated, customer, or other sensitive information into unapproved AI systems.

Assists the IT Manager and appropriate business owners with AI-related security, privacy, compliance, and risk assessments.

Maintains documentation and supporting evidence for AI governance, internal reviews, audits, and compliance activities.

Monitors product updates, service changes, emerging risks, and technological developments related to artificial intelligence.

Communicates relevant AI system changes, limitations, risks, and recommended practices to users and stakeholders.

Collaborates with members of the IT team and other departments on AI, automation, data, and business-process improvement projects.

Assists in meeting the strategic goals of the Information Technology Department.

Keeps current with developments in artificial intelligence, automation, data analytics, and related technologies and recommends practical opportunities for improvement.

Other duties as assigned.

Regular physical attendance is required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED) required.

Associate's or bachelor's degree in Information Technology, Computer Science, Data Analytics, Business Information Systems, or a related field preferred.

Relevant certification or completed coursework in artificial intelligence, automation, data analytics, Microsoft Power Platform, Microsoft Azure, or related technologies preferred.

A minimum of 1–2 years of experience in information technology, business systems, data analytics, process improvement, automation, or a related field is preferred.

Demonstrated experience using generative artificial intelligence tools for research, content development, data analysis, process improvement, or workplace productivity is preferred.

Familiarity with Microsoft 365 applications and collaboration services is required.

Experience with Microsoft Copilot, Power Automate, Power Apps, Azure AI services, or similar AI and automation platforms is preferred.

Basic understanding of application integrations, workflows, databases, application programming interfaces, or scripting is preferred.

Ability to learn new software platforms and technical concepts quickly.

Ability to analyze business processes, identify inefficiencies, and recommend practical technology-based improvements.

Ability to test AI-generated outputs and identify inaccurate, incomplete, inappropriate, or unreliable results.

Basic understanding of information security, data privacy, confidentiality, access control, and responsible technology use.

Strong organizational skills with the ability to maintain accurate documentation and manage multiple assignments.

Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.

Strong customer service skills and the ability to provide patient, professional support and training.

Ability to work independently while collaborating effectively with members of the IT team, business departments, vendors, and other stakeholders.

Some travel may be required between MI and CO.

Actively develops knowledge of artificial intelligence, automation, data analytics, business systems, and emerging technologies.

Exhibits the ability to learn and apply new technical and business-process skills.

Uses approved technology to improve productivity, efficiency, quality, and collaboration.

Understands the capabilities, limitations, and appropriate business uses of artificial intelligence tools.

Recognizes potential risks involving accuracy, bias, privacy, security, confidentiality, intellectual property, and inappropriate reliance on AI-generated information.

Creates, tests, evaluates, and improves prompts and reusable instructions to produce consistent and useful results.

Identifies opportunities to simplify, automate, or improve business processes through appropriate use of technology.

Evaluates information, identifies patterns, validates results, and reaches logical conclusions.

Identifies and resolves technical and business-process problems in a timely manner.

Reviews AI-generated outputs, workflows, and configurations for accuracy, completeness, reliability, and compliance with requirements.

Keeps others adequately informed and selects appropriate communication methods for technical and non-technical audiences.

Provides clear instructions, demonstrations, documentation, and assistance to help employees use approved AI tools effectively.

Responds professionally to user needs and works to provide practical and timely solutions.

Gives and welcomes feedback and collaborates effectively with employees across departments.

Adjusts to evolving technologies, business requirements, organizational priorities, and AI-related risks.

Plans work, maintains documentation, manages competing priorities, and completes assignments within established timelines.

Demonstrates accuracy and thoroughness and monitors work to ensure quality.

Meets productivity standards and completes work in a timely manner.

Observes company safety, information security, privacy, and acceptable-use procedures.

Escalates questionable, sensitive, or high-risk AI use cases and avoids implementing solutions that conflict with company requirements.

Approach