Service Administrator III

Job Description

Job Description

Position: Service Administrator – III
Location: Hubbard, OH 44425, USA
Pay Rate: $23/hour (max)
Schedule: Monday–Friday, 7:00 a.m.–3:30 p.m. (30-min lunch) or 7:00 a.m.–4:00 p.m. (1-hour lunch)
Duration: Contract through end of year, with potential for full-time conversion Job Summary
Kelly is seeking a highly organized, customer-focused Service Administrator – III to serve as the primary point of contact for customers at our Hubbard, OH branch. You will play a vital role in delivering quality customer service, coordinating service requests, and supporting service operations. This position supports both customer engagement and operational efficiency. Key Responsibilities

• Act as the first point of contact for customers (phone/in-person), building positive relationships.
• Assess customer needs, gather information, and create work orders in the system.
• Provide basic status updates on service events as requested.
• Dispatch and coordinate service calls, repairs, and scheduling with the onsite team.
• Process invoices for completed repair orders.
• Aid in diagnosing issues using guided workflows, service tools, electronic diagnostics, and service documentation.
• Analyze customer issues for warranty claims, determine eligibility, and file claims appropriately.
• Escalate complex technical issues to higher-level resources as needed, tracking progress and communication.
• Accurately capture and document all customer, equipment, and technical information in the service management system.

Qualifications & Skills

• Education: High school diploma, secondary education certificate, or equivalent experience.
• Experience: 2–4 years in automotive (preferably diesel) industry—required.
• Proven customer service background—with a focus on safety, timely service, and strong team collaboration.
• Experience with multi-line phone systems, work order management, and troubleshooting service events.
• Excellent communication (written and verbal) and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Financial acumen—interprets key financial indicators when making business decisions.
• Demonstrates honesty, integrity, and gains the trust of others quickly.
• Some experience with warranty processing and service documentation preferred.
• Must be eligible to comply with export controls/sanctions regulations (if required).

Top 3 Candidate Skills

1. Customer Focused—Builds strong relationships and delivers tailored, customer-centric solutions.
2. Prioritize Safety—Consistently follows safety protocols and promotes a safe work environment.
3. Automotive Experience—2–4 years in automotive/diesel service, repair coordination, or dispatch preferred.

Kelly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.