IT Support Analyst

Job Description

IT Support Analyst — global financial technology firm, contract to perm, $33–$36/hr*

$33–$36/hour | Contract to Perm (12 months) | Onsite | New York / Chicago

Our client is a globally recognised, high-performance financial technology business operating at the very top of the trading industry. They're looking for an IT Support Analyst to join their onsite helpdesk team — supporting a demanding, technically literate user base where responsiveness, professionalism, and attention to detail matter.

This is a 12-month contract with a clear path to permanent for the right person. Fully onsite Monday to Friday. If you're early in your IT career and want to build your experience inside a world-class technology environment, this is a strong place to do it.

WHAT YOU'LL BE DOING

• Respond to and resolve technical support requests via phone, email, and in person

• Maintain and support desktop PCs, laptops, hardware, software, and operating systems (Windows 11 and MacOS)

• Document, track, and monitor issues through to resolution — keeping users informed throughout

• Troubleshoot basic network issues and escalate where required

• Support users in virtual desktop environments

• Identify recurring problems and contribute to process improvements

• Other duties as assigned — this is a roll-up-your-sleeves environment

WHAT WE'RE LOOKING FOR

• 2+ years of IT helpdesk experience — this is the baseline requirement

• Strong working knowledge of Windows 11, MacOS, and Microsoft Office applications

• Basic understanding of network principles and troubleshooting

• Excellent customer service skills — you're patient, professional, and clear under pressure

• Self-motivated, organised, and highly reliable — predictable availability is essential in this environment

• Strong written and spoken English communication skills

• A genuine interest in technology and a desire to keep developing

• Bachelor's degree preferred — strong candidates without a degree will be considered

• Experience with virtual desktop environments is a plus

THE PACKAGE

• $33–$36 per hour depending on experience

• 12-month contract with conversion to permanent for the right person

• Fully onsite Monday to Friday

• Global financial technology business — a high-calibre environment that opens doors

WHY THIS ROLE STANDS OUT

• Contract to perm — 12 months to prove yourself with a clear path to a permanent seat

• Global financial technology firm — the name and the environment will strengthen your CV significantly

• Technically demanding user base — you'll be challenged and you'll develop fast

• High standards, high expectations, and a team that takes quality seriously

• A genuine stepping stone — the right starting point for an ambitious IT career

IT support professional with 2+ years helpdesk experience? Let's talk.

Apply below or reach out directly — all applications handled in confidence.