Service Quality Specialist

Our client, a leader in service quality and operational excellence, is seeking a Service Quality Specialist to join their team. As a Service Quality Specialist, you will be part of the Quality Assurance department supporting cross-functional teams. The ideal candidate will have attention to detail, strong communication skills, and a collaborative mindset, which will align successfully in the organization.

Job Title: Service Quality Specialist

Location: San Antonio, TX

Pay Range: $19hr

Shift: Hybrid -Days (40 hour) Mon- Thursday on Site/ Friday from home
7am- 4:30pm

What's the Job?

• Monitor and evaluate interactions for adherence to quality standards.
• Develop and implement quality assurance processes and guidelines.
• Collaborate with training teams and management to address performance gaps and improve service quality.
• Prepare and present detailed quality reports to management and stakeholders.
• Identify opportunities for process improvement and recommend actionable solutions.

What's Needed?

• Proficiency in Excel, Windows 10, and Microsoft 365 (Outlook).
• Preferred experience with SAP, JDE, i5; HighRadius is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of regulatory compliance standards and best practices.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment.
• Potential for assignment extension based on business needs.
• Engage in meaningful quality improvement initiatives.
• Collaborate with a diverse team of professionals.
• Contribute to enhancing customer satisfaction and operational excellence.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.