End User Experience Engineer

Location: New York, LondonDepartment: TechnologyExperience Level: Experience ProfessionalsContact: Elizabeth DennehyJob ID: REQ8420Balyasny Asset Management (BAM) is a global institutional investment firm. We strive to deliver consistent, uncorrelated, absolute returns in all market environments by fostering a culture of research, innovation, and collaboration.BAM operates at the intersection of finance and technology, bringing together leading portfolio managers, investment professionals, software engineers, and quantitative researchers to identify opportunities, analyze market conditions, manage risk, and deliver strong outcomes for our investors. With more than 2,700 employees across global offices, we promote a culture that values excellence, continuous learning, collaboration, and accountability, while supporting the health and wellbeing of our people through competitive benefits and development opportunities.Role OverviewBAM is seeking an End User Experience Engineer to join our End User Experience Engineering team. This role helps engineer and operate end-user endpoint platforms across the firm, including modern remote access solutions (SASE/ZTNA), Apple (iOS/iPadOS, macOS via Jamf) and mobility, and contributing as a generalist across core end-user platforms (Windows endpoint ecosystem, collaboration clients, remote access, and experience telemetry).This is an engineering role focused on standardization, automation, and reliability at scale. You will partner with Windows/VDI engineering, IAM, networking, security, and application teams to deliver a consistent and measurable end-user experience globally.Key Responsibilities• Apply a user-first mindset to build and maintain an end user experience that is seamless, efficient and world-class• Own next-gen remote access client rollouts (SASE/ZTNA) and ongoing management• Own core engineering and operations for Apple endpoints and mobility, including:• Jamf Pro administration (policies, smart groups, inventory, self-service)• Apple Business Manager, Automated Device Enrollment, and VPP app distribution• iOS/macOS lifecycle management (patching/upgrades, configuration profiles, compliance mechanics)• Provide baseline Android coverage (Android Enterprise) for enrollment, compliance, and core app delivery.• Contribute as a generalist across end-user platforms, including:• Troubleshooting end-user experience issues spanning endpoints, identity, network/proxy, and SaaS client behavior• Application delivery and lifecycle support (packaging standards, deployment validation, rollback approaches)• Build automation and reporting using scripting and APIs (Jamf API, device management APIs, and lightweight integrations as needed).• Apply AI/LLM tools to reduce operational toil and improve troubleshooting, automation, and documentation (within firm controls and data handling standards).• Produce and maintain runbooks, operational documentation, and change validation procedures; contribute to post-incident improvements and standardization.QualificationsRequired• 5+ years of experience in endpoint engineering, EUC, or end-user platform engineering in an enterprise environment (financial services preferred).• Strong hands-on experience managing seamless and secure remote access solutions on a global scale.• Strong hands-on experience with Apple platform management and solid macOS fundamentals.• Experience managing iOS/iPadOS devices at scale (enrollment, compliance, app deployment).• Working knowledge of Android Enterprise fundamentals (enrollment models, compliance, app delivery).• Scripting/automation skills (bash/zsh and/or Python) and comfort working with APIs.• Proven ability to troubleshoot cross-domain issues involving endpoints, identity, and network dependencies.Preferred• Familiarity with Windows endpoint ecosystem (basic SCCM/Intune concepts, packaging/deployment validation, client troubleshooting).• Experience supporting VDI/Citrix environments (client behavior, profiles, performance considerations).• Practical experience using AI/LLMs (Copilot/ChatGPT-style tools) to improve operational efficiency.What You Bring• Strong ownership and follow-through; comfortable operating in a high-impact user environment.• Bias toward standardization and automation over manual administration.• Clear communication and effective cross-team partnering.Additional Information• This role supports a global user base and may require flexibility to meet business needs.• Occasional travel to BAM office locations may be required.