Learning & Talent Development Specialist Senior

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Talent Development Specialist Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; Downers Grove, IL; or Dallas, TX. The Learning & Talent Development Specialist Senior is a technology and learning-focused role responsible for developing, testing, implementing, and supporting technology solutions that enable effective learning experiences. This role combines broad technology knowledge with Learning & Talent Development expertise. The ideal candidate understands how technology and emerging capabilities such as AI can support learning while also recognizing where human expertise, sound learning practices, and critical judgment remain essential. Primary Responsibilities:

• Consult on, develop, test, and implement technology solutions that support Learning & Talent Development.
• Serve as a liaison between technology teams, learning professionals, and internal partners for ongoing processes, application maintenance, enhancements, and new solutions.
• Partner with stakeholders to understand business, learning, and end-user needs and translate those needs into practical solutions.
• Test web-based training and learning technologies for functionality, usability, learner experience, completion tracking, and successful deployment.
• Support the implementation, administration, troubleshooting, maintenance, and continuous improvement of learning applications and solutions.
• Evaluate technology solutions from both a technical and learner experience perspective.
• Research emerging technologies, including artificial intelligence, and identify opportunities to improve learning experiences, learning operations, and technology-enabled processes.
• Explore and test responsible uses of AI within learning, including content development, learner support, personalization, administration, and workflow improvement.
• Critically evaluate AI-generated content and recommendations for accuracy, quality, relevance, potential bias, and alignment with the intended learning experience.
• Collaborate with learning professionals, technology teams, and other stakeholders to move solutions from concept through implementation.
• Identify opportunities to improve how learning technologies are used across the organization.

The successful candidate should demonstrate:

• Experience supporting technology within a Learning & Talent Development, training, or similar environment.
• General technology knowledge combined with an understanding of digital learning and learning technologies.
• Experience testing web-based training or digital learning experiences.
• Understanding of adult learning principles and how they influence the design and delivery of learning.
• Knowledge of Learning Management Systems and related learning technologies.
• Ability to evaluate learning solutions for functionality, usability, accessibility, learner experience, and completion tracking.
• Strong analytical, research, critical-thinking, and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with learning professionals, technical teams, and business partners.
• Ability to work independently while collaborating effectively across teams.
• Ability to manage ambiguity and changing priorities while maintaining focus on learner and business needs.
• Ability to quickly learn and effectively use new software, tools, and technologies, including emerging technologies such as AI, while critically evaluating results for accuracy and relevance.
• Ability to recognize when a technology solution or automation is the right fit and when process improvement or human expertise is more appropriate.
• Knowledge of responsible technology practices, including data security, privacy, and proper handling of sensitive organizational, employee, and other information.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Partners and supports key initiatives through various tasks, projects and assignments for an organization's learning and talent development programs.
• Supports various initiatives for learning and talent programs, processes and policies according to organizational human resources strategies and in support of achieving business outcomes.
• Designs, develops and delivers a variety of learning and talent development programs to live audiences both in-person and virtually. May provide stand-up classroom instruction in person and/or virtually to employees, managers and senior leaders across the enterprise.
• Provides on-going support to monitor progress and evaluate learning and talent development strategy effectiveness.
• Develops strategic relationships with both internal and external partners, collaborating effectively.
• Drives innovation by applying current trends, improving tools, and fostering a growth mindset.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Adult Learning Principles, Facilitation, Growth Mindset, Instructional Design, Leadership Training and Development, Learning and Development (L&D), Organizational Development (OD), Talent Development, Talent Management, Training Delivery

Competencies

Competency-based Training and Development, Instructional Design, Managing Multiple Priorities, Organizational Change Management, Problem Solving, Project Management, T&D: Trends and Directions, Training And Development, Training Evaluation, Training Needs Analysis

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors (Required)

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $0.00 – $0.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/10/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on joinrs.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on joinrs.com and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.