RN Clinical Education and Quality Improvement Lead

Clinical Education & Quality Improvement Lead

The Clinical Education & Quality Improvement Lead is responsible for supporting clinical competency, performance management, and ongoing professional development of Amergis Healthcare Professionals (HCPs). The role serves as an on-site educator and liaison to ensure compliance with facility-specific policies, regulatory requirements, and facility standards.

Essential Duties and Responsibilities

• Masters Facility-Specific Clinical Processes - Maintains expert-level knowledge of all clinical workflows, policies, and expectations to effectively train agency nurses
• Completes Onboarding and Collaborates with Clinical Leadership - Participates in the facility's new-employee orientation and collaborates closely with designated clinical leaders to ensure full understanding of all policies and procedures
• Serves as Clinical Liaison for Knowledge Gaps - Acts as the primary liaison between Amergis and facility leadership to gather detailed information on identified knowledge or skill gaps
• Participates in Internal Clinical Review Processes
• Conducts Pre-Submission Clinical Interviews - Interviews nursing applicants to evaluate clinical strengths, critical-thinking ability, and alignment with the skillsets required
• Supports First-Day Orientation Experience
• Develops Preparatory Educational Resources - In conjunction with facility and Amergis clinical leadership creates and refines educational materials that prepares clinicians for the unique expectations of the environment
• Provides Ongoing Clinical Support and Clarification - Serves as an accessible resource for active clinicians who need clarification, coaching, or continuing education
• Facilitates Diplomatic Issue Resolution - Works collaboratively and diplomatically with facility leadership to address concerns raised by Amergis clinicians, including situations where staff feel mistreated or unsupported. Maintains professional, solutions-focused communication
• Maintains Accurate Documentation and Tracking - Partners with the account management team to complete required facility trackers. Documents re-education efforts, follow-up actions, and clinician progress according to approved standards
• Performs Other Duties as Assigned/Necessary

Minimum Requirements

• Active Registered Nurse (RN) license in state where practicing
• Minimum two (2) years psychiatric or related clinical experience required
• Minimum two (2) years in education, training, or leadership preferred
• Strong communication and coaching skills
• TB questionnaire, PPD or chest x-ray if applicable
• Current Health certificate (per contract or state regulation)
• Must meet all federal, state and local requirements
• Successful completion of new hire training as applicable to job site
• Understand patient confidentiality and HIPAA requirements
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language is required
• Computer proficiency required
• Must be at least 18 years of age

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Medical/Prescription, Dental, Vision, Health Advocacy, Health Savings Account 401 (k), 401(k) Company Match, Profit Sharing Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave Educational Assistance Program, College Partnership Program Paid Time Off/Company Holidays *Benefit eligibility is dependent on employment status. A full list of benefits will be provided upon request.