Helpdesk Support Specialist (Remote-Nights)

Overview

Our client is seeking a remote Helpdesk Specialist I to handle all password reset activities for after hours support. This is a 1 year contract (Full-time M-F 3PM-11PM).

Responsibilities

• Answer calls/emails regarding password issues
• Verify users' credentials
• Collaborate routinely with customers on password issues
• Escalate unresolved issues to the appropriate contact
• Provide excellent customer service directly to clients end‑user

Qualifications

• Prior Helpdesk Support experience
• Excellent customer service experience
• Great troubleshooting experience and general IT experience
• Preferred experience with Kantime, UKG and/or Azure

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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