Life Coach - Melrose

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

• Maintain a case load of high-risk/high-intensity tenants.
• Provide enhanced case management services which will be informed by a Housing First approach in the office and at the resident’s home using evidence-based practices such as Motivational Interviewing and Harm Reduction techniques.
• Conduct assessments and program intakes all assigned residents.
• Ensure data is accurate and complete and that all required accompanying documentation is collected.
• Develop and update person-centered service plans every 6 months.
• Utilize trauma-informed interventions and culturally responsive engagement techniques to assist residents with overcoming barriers to housing stability and assist them in their community integration to Melrose.
• Identify each resident’s strengths, needs, abilities, and preferences.
• Act as liaison for the psychiatrist at the program site and manage the appointment times of residents receiving services from the doctor.
• Provide referrals, advocacy, and linkages to public benefits including but not limited to healthcare, SNAP, SSI/SSDI, and public assistance.
• Maintain and refer to a network of resources and contacts that will further their community integration.
• Implement groups with a focus on life skills, education and support, relapse prevention, and mental health counseling.
• Coordinate with Jericho’s Workforce Opportunities department to link residents to employment and educational assistance.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement, including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and support the residents in establishing partnerships with other providers in the community.
• Ensure compliance with organizational and funder regulations and documentation.
• Complete a monthly Audit Tool and ensure that all citations are cured.
• Work with Property Management staff to assist resident to meet the terms of their lease, including timely payment of rent and avoidance of any nuisance behaviors.
• Provide all services in a manner that respects cultural differences amongst residents.
• Provide administrative support to the Assistant Director and Program Director as needed.
• Other duties as assigned by a supervisor.

• A Bachelor's degree in human services or a related field required.
• Experience working with homelessness, substance use, mental health and/or trauma settings preferred.
• Must be willing to work a weekend day.
• Must possess strong organizational, writing, communication, and computer skills.
• Candidates must be self-starters with the skills and energy to work with high-need individuals.
• Strong engagement and interpersonal skills.
• Some relevant experience working with low-income or homeless populations.
• Be familiar with interventions needed for a resident with severe, persistent mental health issues.
• Local applicants are highly encouraged to apply.
• Bilingual English/Spanish strongly preferred
• A life coach is regularly required to type, use hands and fingers, and reach with hands and arms. A Life Coach is regularly required to walk, ascend and descend stairs, stoop, and kneel. A Life Coach is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally, the Life Coach is required to lift items less than 5 pounds. The Life Coach is regularly required to move throughout the facility/NYC while carrying out job duties.