Manager I, Terminal

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.The Terminal Manager is responsible for promoting strategic business growth, customer retention and satisfaction as well as marketing the services of the company. This role is responsible for managing terminal personnel and ensuring that all employees comply with applicable safety rules and regulation.Duties and Responsibilities:Enforce all safety rules of the Company and all government agencies, including but not limited to DOT and OSHA; monitor risk.Oversee the daily workflow of the terminal.Provide timely responses to customer inquiries and proactive communication for delayed loads or potential issues.Ensure security, cleanliness, and organization of facility including shop, tank wash, and yard locker rooms.Facilitate accurate billing by ensuring accurate dispatch and billing notes, responding to Tank Wash invoice related inquiries, answering all billing related questions in EBE workflowComplete Safety Observation Reports and ensure compliance with all training requirementIdentify opportunities to enhance or improve customer services.Audit pre-trips and post-trips for each Driver Manager.Recruit, interview, hire, and train new staff.Conduct staff meetings to cover safety compliance, service performance, driver hiring/retention, terminal improvements, etc.Provide professional development for staff including performance feedback and objectives.Audit driver eLogs in PeopleNet Fleet Manager for problem areasCoach Driver Managers on Terminal / Driver Manager Scorecards and ensure accuracy of driver assignments.Handle discipline and termination of employees in accordance with company policy.Encourage involvement in the quality process toward the goal of continuous improvement.Ensure appropriate financial management for location and meet company goals.Schedule employees and oversee work assignments.Develop environmental compliance and safety plans where required.Maintain positive relationships with customer contacts in immediate terminal area.Understand and follow established policies and procedures in emergency situations.Monitor overtime.Perform additional duties as required.Job RequirementsEducation and Experience:Bachelor’s degree or equivalent work experienceProficiency with Microsoft Suite applications including Word, Outlook and ExcelStaff supervision experienceFamiliarity with DOT and OSHA regulationsExperience managing a location of similar scopePrior experience as a dispatcher or driverSome travel to corporate office and other locationsWillingness to work a flexible scheduleValid driver’s license and ability to meet company driving requirementsPreferred Qualifications:7+ years of related experience preferably with liquid bulkExperience using the TMW systemEssential Qualifications:Proven ability to motivate, develop, and mentor staff in order to optimize their performanceStrong organizational and analytical skillsSolid communication skills and attention to detailAbility to work effectively with all levels of the organizationAbility to be flexible and adapt to changeStrong customer service orientation, ensuring needs and deadlines are met in a timely fashionDemonstrate a positive, proactive and motivated attitudeProven focus on continuous improvement in the workplaceAbility to adapt to change in a fast-paced organizationProven problem solver, anticipates challenges and is both responsive and resourcefulLanguage SkillsAbility to read, write and speak English proficientlyPhysical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear.This position may be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Ability to operate in a constant state of alertness and safe manner.Work EnvironmentThe position typically operates in a standard office environment.This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.Benefits:Medical, Dental and Vision InsuranceGenerous Vacation TimeCompany Paid HolidaysCompany 401(k) and Roth with Employer Matching ContributionsSalary Range:Disclaimer: The salary range for this position is $70,000.00 to $85,000 annually. This range is based on market data and internal equity. The final offer will be determined by various factors, including the candidates experience, education, skills, qualifications, and geographic location.At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability. #J-18808-Ljbffr