Intermediate Care Residential Facility Administrator

Company Overview
Quest, Inc. makes a difference in the lives of nearly 600 people each day. For over 60 years, Quest, Inc. has been committed to enriching the lives of individuals with disabilities by providing a path to independence, community inclusion, and empowerment. We are a trusted name in offering compassionate, quality support services, and we invite you to be a part of our team. To see more of what Quest, Inc. has to offer, click here!

Company Values, Mission, and Vision
At Quest, Inc., our mission is to help people with developmental disabilities experience a full life. We are guided by the vision to provide lifelong services for individuals with developmental disabilities.

Benefits - Why You'll Love Working Here
Full-time employees:

• Medical Coverage: HRA, FSA, premium discounts, wellness credits, free virtual and Minute Clinic visits, free imaging, and surgery
• Dental and vision coverage
• Company paid life, short- and long-term disability insurance
• 401(k) with up to 2.5% match
• Tuition assistance and reimbursement, student loan repayment assistance, employee assistance program, and more.

Part-time and part-time on-call employees:

• Quest, Inc. provides 401(K) with company match and EAP for part-time/part-time on call employees

We are seeking an experienced Facility Director to oversee the day-to-day operations of an ICF/ID residential program serving individuals with developmental disabilities. This leadership position is responsible for ensuring exceptional client care, effective staff management, regulatory compliance, facility safety, and sound operational and financial performance.

The ideal candidate has experience in the developmental disability sector and a proven ability to build relationships with skilled nursing facilities, hospitals, and other healthcare partners.

What You'll Do

• Provide overall leadership and oversight of daily facility operations, ensuring a safe, welcoming, and homelike environment for clients.
• Ensure compliance with ICF/ID requirements and applicable state and federal regulations , including maintaining facility certification and supporting Medicaid and AHCA reviews.
• Promote high-quality, person-centered services and ensure continuous Active Treatment and appropriate client-to-staff ratios.
• Recruit, hire, train, supervise, and develop direct reports while establishing clear performance expectations and addressing performance concerns as needed.
• Support employee engagement, recognition, retention, and collaboration across departments.
• Develop and manage the annual operating budget, monitor expenses, and use organizational resources effectively.
• Oversee consultants, vendors, contracts, facility maintenance, vehicles, grounds, and other operational resources.
• Lead risk management and life-safety activities and ensure required documentation and corrective actions are completed.
• Monitor for and appropriately respond to concerns involving client abuse, neglect, or exploitation in accordance with reporting requirements and organizational policy.
• Maintain and annually update the facility's Comprehensive Emergency Management Plan and oversee emergency preparedness, including hurricane response and evacuation when necessary.
• Participate in management meetings, required training, and an on-call rotation to provide 24-hour administrative coverage.
• Build and maintain productive relationships with healthcare providers and community partners.

Qualifications

• Bachelor's degree from an accredited college or university plus at least 2 years of verifiable experience working directly with individuals receiving services or related experience; OR
• High school diploma plus at least 5 years of related experience working directly with individuals receiving services.
• 1–3 years of supervisory experience required.
• Experience supporting individuals with developmental or intellectual disabilities strongly desired.
• At least 1 year of QIDP experience preferred.
• Valid Florida driver's license and reliable transportation required.
• Ability to operate 10–12 passenger vans and wheelchair-accessible buses.
• Strong leadership, communication, problem-solving, organizational, and regulatory-compliance skills.
• Ability to respond to facility needs during emergencies and severe weather events.

Equal Opportunity Employer/Disability/Veterans

Quest, Inc. is a drug free workplace and an Equal Opportunity Employer. It is the policy of Quest to grant equal employment opportunities to all qualified persons without regard to race, color, sex, religion, age, national origin, disability, veteran’s status, marital status, citizenship status, genetic information or any other category prohibited by local, state or federal statute.

Additional Benefits Information

• Stay healthy with enhanced coverage – medical insurance includes an HRA, premium discounts, wellness credits, free virtual visits, free Minute Clinic visits, free imaging, and surgery
• Full smile & clear vision – dental and vision plans to keep you covered head to toe
• Security for you and your family – company-paid life and disability insurance coverage, plus long-term disability at no cost to you
• Short-term coverage when you need it – short-term disability for life’s unexpected moments
• Invest in your future – 401(k) with a company match to grow your retirement savings
• Extra protection, your choice – voluntary accident and hospitalization coverage available
• Save smarter – flexible spending accounts (FSA) to help your dollars go further
• Support for life’s challenges – confidential Employee Assistance Program (EAP) to help you and yours
• Keep learning and growing- tuition assistance and tuition reimbursement to help you advance your education and career

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