Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

Overview Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

If you thrive in understanding how things work, making them better, solving complex problems and having an impact on our business and customers , join our Customer Resiliency, Recoveries Process Management team.

As a Process Manager within Capital One, you will work with extended teams across the organization to manage and improve your processes, meet our commitments, and continuously improve. 

Process Managers thrive in understanding how things work – that means designing business processes, understanding and mitigating business risks, and ensuring we have the right controls in place – and then making them better.

Here’s What You’ll Need To Be Successful:

• “Good enough” is not in your vocabulary!

• A passion for problem solving with the ability to lean into challenges

• Curiosity driven, self-starter, accountable and life long learner 

• Solid organizational skills including attention to detail 

• Ability to ask probing questions to fully understand initiative impacts and design solutions in line with top of house strategy

• Outstanding collaboration and communication skills, capable of interacting and influencing stakeholders at all levels

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Looking forward to having a direct impact and showing us your Process Management skills? Here are some of the awesome things you will be responsible for:

• Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives 

• Identify and implement process improvements driving issue resolution/risk mitigation activities 

• Tracking and resolving process breakdowns 

• Understanding customers’ needs of the process and driving process improvements 

• Developing and maintaining formal process documentation including procedures and process flow diagrams 

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 

• Want to “dabble in data”? Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives 

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Project Management or Process Management experience 

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Preferred Qualifications

• Bachelor’s Degree or Military experience

• 2+ years of Risk Management, Compliance or Risk Controls experience

• 2+ years of experience in Structured Query Language (SQL) or Tableau

• 2+ years of experience with data management, reporting and analytics

• 1+ years of experience using Lean & Six Sigma tools and methodology

• 1+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators

• BPM, Lean, Agile or Six Sigma certification

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At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on us.fitly.work or via email at View email address on us.fitly.work . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).