Senior Specialist, Benefits
Build-A-Bear Workshop
The Senior Specialist, Benefits plays a key role in managing and enhancing the organization’s employee benefits programs. This position is responsible for the day-to-day administration of health, wellness, retirement, and leave programs, ensuring compliance with all applicable laws and regulations while delivering exceptional employee experiences. The Senior Specialist, Benefits is detail-oriented, knowledgeable about benefits regulations, and serves as a trusted resource for associates.
Responsibilities: Oversight and Program Management- Manage the administration of group benefit programs, such as health, dental, vision, life insurance, disability, retirement plans, and wellness initiatives.
- Maintain and manage vendor relationships, including resolving service issues
- Provide comprehensive support to the benefits team throughout the open enrollment cycle, including preparation, communication, and follow-up.
- Manage associate leave requests (FMLA, ADA, Workers’ Compensation, and Personal Leave) and coordinate with employees, managers, and third-party administrators to ensure a smooth process.
- Function as the primary liaison between the company and third-party providers.
- Assist with ongoing benefits compliance activities to ensure adherence to all applicable laws and regulations.
- Monitor and evaluate benefits utilization, costs, and trends; prepare analyses and recommend enhancements to improve program effectiveness.
- Process and verify final paycheck requests accurately and in a timely manner.
- Serve as the primary contact for employee benefits inquiries, providing guidance and resolving complex issues.
- Develop and deliver benefits education materials, including presentations, FAQs, and intranet content.
- Support wellness integration by collaborating with the Manager Benefits and Director of Total Rewards to create a comprehensive, holistic, benefits strategy.
- Bachelors Degree in Human Resources, Business Administration, or related field
- 2+ years of progressive experience in benefits administration
- Skilled in Microsoft Office, Teams & SharePoint
- Deep knowledge of benefits regulations
- Strong analytical, communication, and project management skills
- Expert customer service experience
- Experience with enterprise HRIS platforms and benefits administration systems
- Experience in supporting open enrollment and benefits transitions or vendor changes
- Experience supporting multi-state and global employee population (the role requires experience in more than just LOA management)
- Conscientious, thorough, and precise
- Naturally cooperative and supportive
- Comfortable following established procedures and processes
- Enjoys accomplishing work as an individual
- Can work harmoniously with others
- Communication is factual, polite, and professional
- Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
- Hybrid work schedule (Combination of in-office and remote)
- Lifting > 25 lbs.
- Compliance and accuracy
- Audit integrity
- Time management and planning
- Communication and associate experience
- Decision-making, judgment, and execution
- Achievement of assigned goals
- Use of tools, processes, and systems
- Stakeholder feedback
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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